Position Description

Serco is seeking a Training Administrator to join our Learning & Performance Solutions team. This is a full-time, on-site position at a government agency headquarters in Washington, D.C. (near the Capital One Arena).

In this role you will assist in the general operations of a team of trainers, a training facility, training course materials, and a Learning Management System (LMS). Activities include but are not limited to:

• Providing daily on-site support for training and operations

• Maintaining and updating high-quality printed & digital resources to include course materials, course management manuals/guides

• Providing classroom logistics support such as daily classroom set-up/clean-up

• Providing support for course managers

• Using Zoom and Microsoft Teams to facilitate remote learning

• Assisting with quality assurance for learning curricula and programs

• Assisting with customer support activities

• Providing general administrative and clerical support as needed

• Assisting to modify instructor manuals and training materials using standard templates to ensure a consistent look and feel

This position will play a pivotal role in the agency’s return to in-person learning as the Learning Center looks to increase face-to-face training opportunities in FY25 and beyond. As the first full-time on-site support asset in the Learning Center in more than three years, this role will become the “face” of the Learning Center’s support for the agency.

Qualifications

To be successful in this posiiton you must have:

• US Citizenship

• Ability to obtain a NACI clearance

• High school diploma/GED

• 4 years of relevant experience in the following areas:

• Coordinating logistical requirements for the delivery of training

• Developing, preparing, and delivering training-related materials

• Maintaining delivery schedules and databases to ensure that all training delivery requirements are met

• High level of proficiency in MS Word, MS PowerPoint, MS Excel, MS Outlook, and SharePoint

• Working knowledge of online collaboration and meeting tools including Zoom and Microsoft Teams

• Outstanding interpersonal and customer relations skills

In compliance with state and local laws regarding pay transparency, the salary for this role is $62037.42 -$93056.69;however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. The target salary for this position is $62,500.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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ID 65318

Recruiting Location : Location US-DC-

Category Training

Position Type Full-Time

Security Clearance Other

Clearance Details Ability to Obtain and Maintain NACI clearance (prior to start date)

Telework No - Teleworking not available for this position