Abbott

Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life.

Today, 109,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve. Our mission is to understand that the first step to living your best life is good health. Everything we make is designed to help you do just that. That’s our commitment to building life-changing technologies that keep your heart healthy, nourish your body at every stage of life, help you feel and move better, and bring you information, medicines and breakthroughs to manage your health www.abbott.com

About Abbott Vascular

Abbott Vascular is a dynamic commercial entity of Abbott, focused on interventional cardiology and medical devices. We provide innovating products to hospitals and patients.

The Role

The Customer service representative is responsible for resolving product and service problems, by clarifying the customers needs. You will actively handle orders within the medical domain and follow up with customers. The role requires you to be proactive and a good communicator. The primary location is Diegem, Belgium.

Responsibilities

• Assist with placement of orders, credit notes, returns, etc from Belgium and Nederland's

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Manage of incoming calls

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Follow communication procedures, guidelines and policies

• Resolve customer complaints via phone, email

• Check and follow up of customer inventories

• Handle product recalls, product experience report

• Work with customer service supervisor to ensure proper customer service is being delivered

Requirements

• High school diploma or equivalent; college degree preferred

• Experience in customer service

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication skills

• Ability to multi-task, prioritize and manage time effectively

• Experience with MS office, knowledge of SAP is an asset

• You need to speak and wright fluently in Dutch and French, and in additionally English is an advantage.

What can we offer you?

Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.

How to apply?

If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website (https://www.jobs.abbott/) with your CV and letter of application.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com