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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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required. * Knowledge of BCBSM Service Operations software, applications, and systems preferred
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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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new products/programs to improve customer service levels and overall quality. ESSENTIAL DUTIES AND
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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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, reporting and new products/programs to improve customer service levels and overall quality. * Support the
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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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. * Stay abreast of new and emerging technologies. * Ensure understanding of Service Level Agreements (SLAs) and impact of work on the achievement of the service levels. Support measurement and achievement of
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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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-users for projects, implementations & initiatives for internal, external and self-service customers
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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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-users for projects, implementations & initiatives for internal, external and self-service customers
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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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Compact License Required This opportunity is only for individuals that reside in the following areas
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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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service management * Call Center knowledge strongly preferred * Strong process development background ... build and delivery * Develop service roadmaps and track status of completion * Oversee solution creation
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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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construct a framework to support IE Product & Service financials * Ability to develop year over trend ... enhance speed, quality, efficiency, and output. Measure service performance. Identify opportunities for
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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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relationship decision-making and contract development processes. Evaluate service provider performance. Monitor ... schedule for delivery of product/service. Verify completeness of delivery package/documentation. Coordinate
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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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concept sales or face-to-face service experience. * Valid Michigan Accident and Health Insurance License
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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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users, Planning product upgrades using Office 365 Service Sharepoint, OneDrive and Teams;
• 2
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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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technologies (i.e. MACESS, Facets, etc.). Develop and conduct new system training for account service reps and ... customer service experience involving face-to-face customer contact. * Extensive knowledge of BCN
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Blue Cross Blue Shield of Michigan
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Detroit, Michigan
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Responsible for supporting and/or leading the delivery of consultative services to executive leaders
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