By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good!

Job Description: WHY CHOOSE US?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine!

The American Red Cross is currently seeking a Senior Operations Coordinator. This is a work from home position, open to candidates that live in the continental United States.

WHAT YOU NEED TO KNOW: The Training Services Senior Operations Coordinator is responsible for providing complex support such as business analysis, reporting, and data entry, and all aspects of the customer training experience. The position will work with Service Delivery business units and serves as an administrative liaison within the Red Cross and with external customers regarding training needs and specialized support. The role will also support departmental projects for business units which includes the Strategic Partners team, Scheduling team, Product Implementation, Business Operations, Logistics, and the Aquatic team. The role will serve as a liaison within the company and with external customers regarding customer training, administrative issues, and specialized support. This position also performs daily activities related to data management, reporting, and relationship management, and adheres to American Red Cross policies, processes, and procedures.

WHERE YOUR CAREER IS A FORCE FOR GOOD Provide internal and external communication and technical client support. Develop, cultivate, and manage relationships with internal and external business partners, and training customers, to provide excellent customer service. Provide pre and post training event administrative support, which includes negotiating and solidifying customer training event specifics. Prepare, analyze, and report results on data sets obtained from various sources to support overall productivity. Develop, monitor, and present metrics to assess the overall effectiveness of policies, programs and systems that support Service Delivery goals and objectives. Conduct invoicing and payment activities related to Strategic Partner classes and other business needs using software such Coupa. Perform complex administrative functions, with little supervision for management team in many different channels of Service Delivery department. Initiate, prepare, and edit written materials, correspondence, and reports using various software and/or database managem