Job Information
City of Detroit Customer Care Advocate in Detroit, Michigan
Customer Care Advocate
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Customer Care Advocate
Salary
$18.00 Hourly
Location
DWSD -735 Randolph Detroit MI 48226, MI
Job Type
Classified- Regular (DWSD Only)
Job Number
DWSD54
Department
Water Department
Opening Date
02/27/2025
Closing Date
3/9/2025 11:59 PM Eastern
Bargaining Unit
9000-Non Union Salary Regular Service General
Description
Benefits
Description
This is not a Civil Service Position. DWSD employees are subject to provisions of Court Orders entered in United States District Court, Eastern District of Michigan, Southern Division, Case No. 77-71100 with regard to certain terms and conditions of employment. DWSD does not honor reversion rights for internal candidates.
The Detroit Water & Sewerage Department (DWSD) is looking for Customer Care Advocates to join our 24-hour Call Center for a 30-60 day temporary assignment.
We have various shifts available and are seeking individuals with strong communication skills to assist residents with inquiries regarding the recent water main break in Detroit.
If you have call center experience and are passionate about helping customers, we encourage you to apply today!
Minimum Qualifications
High School Diploma or GED
Supplemental Information
Position Highlights:
Temporary role (30-60 days)
24-hour Call Center – multiple shifts available
Gain valuable experience in a fast-paced environment
Competitive pay
Medical Plan Offering for Administrative Special Services Employees
The City of Detroit is pleased to continue to provide a medical plan option to our Administrative Special Services Employees for the 2020 plan year. This plan is provided by Blue Care Network of Michigan and utilizes their PCP Focus Network. This plan provides you with the opportunity to receive an enhanced level of benefits and pay less out of your paycheck for your medical plan. There are two important requirements that you should consider and understand if you should decide to enroll in this plan. You will have to choose a primary care physician that serves within the PCP Focus network. This primary care physician coordinates your care. The network includes over 22,000 Primary Care Physicians. There are also Wellness Requirements that you (the subscriber) must meet in order to remain in the enhanced level of benefit.
Administrative Special Services Staff (Exempt) are eligible for the following benefits:
CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) day per month, not to exceed (12) days per year.
VACATION – Granted (1) day per pay period, not to exceed 20 days per fiscal year
PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday
MILEAGE REIMBURSEMENT - Granted on same basis as regular employees.
WORKERS COMPENSATION – Covered by applicable laws.
UNEMPLOYMENT COMPENSATION - Covered by applicable laws.
HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium, no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information.
This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty.
Administrative Special Services Staff (Non-Exempt) are eligible for the following benefits:
CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) Day per month, not to exceed (12) days per year.
VACATION – Granted on the following basis:
Terms of Service Vacation leave Earned
Less than 6 months None
After 6 months & (1000 work hours)5 days
After 1 year An additional 5 days
2-5 years 10 days
6-7 years 11 days
8-9 years 12 days
10-12 years 13 days
15- years15- years
PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday
OVERTIME - Granted on same basis as regular employees.
MILEAGE REIMBURSEMENT - Granted on same basis as regular employees.
WORKERS COMPENSATION – Covered by applicable laws.
UNEMPLOYMENT COMPENSATION - Covered by applicable laws.
HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium; no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information.
This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty.
Employer
City of Detroit
Address
Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226
Website
http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job
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