As a critical member of the DPSCD's Technology Infrastructure Team, the Automation Engineer will be responsible for designing, planning, evaluating, and administering automation solutions across various platforms, including Microsoft Power Apps, Power Automate, and other automation tools. The engineer will work closely with the Server and Security teams to identify opportunities for improvement, expansion, and innovation within the existing infrastructure. The role requires strong analytical skills, troubleshooting abilities, and a deep understanding of automation and server technologies.

*Essential Functions: *

• Design, deploy, and maintain Power Apps and automation solutions for optimal performance and efficiency
• Assist in maintaining cloud-based enterprise solutions, including Microsoft Azure / Office 365 (including SharePoint)
• Provide Tier 2 and 3 End User Support, including responding to help desk tickets and reported incidents
• Investigate, troubleshoot, facilitate, and report incidents resulting in outage or system failure
• Conduct comprehensive root cause analysis and develop recommendations and next steps for optimal incident management
• Identify and document key policies, procedures, and governance for enterprise systems operations
• Provide support and ongoing reinforcement of change management philosophies related to changes and advances in innovative business systems
• Research, pilot, integrate, and implement new technologies to support business needs and requests
• Lead special projects as assigned
• Respond to alerts, monitor health, and seek improvement opportunities
• Perform other duties as assigned by the supervisor