At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

Ford Customer Service Division, within Ford, is committed to provide our customers the “Always On” experience and our mission is to get our customers back on the road, in the shortest possible time. FCSD Tech delivers world class software that our

• Dealers use to Diagnose, Repair & Service our vehicles

• Customers use for a seamless Service experience

• Ford enterprise uses to run a highly Profitable, Critical and Complex Parts & Service business

FCSD is a true one-stop shop, offering comprehensive Diagnostics, Repair & Service Capabilities for a full portfolio of Electrified, Hybrid and Internal combustion vehicles globally.

• Analyze and define business requirements, technology, processes, and solution having the overall architecture in mind

• Work with end users and transfer business processes into a Greenfield OTC standard solution integrating with existing SCM and EWM modules

• Develop End to End solution design and lead the Implementation of the system across various markets

• Facilitate design, development, deployment, data migration and support of the S4 SD solution with the aim to enhance after-market service parts functionality

• Act as an SME to guide the integration architecture and deployment of other modules

• Define and lead the Hyper Care Support model

• Work closely with business teams to understand the challenges and recommend automation/value added options in SD module.

• Requires a bachelor’s or foreign equivalent degree in computer science, information technology or a technology related field

• Require a minimum of 3+ years of experience

• Proven professional experience working as an OTC (Order to Cash) consultant / SME in larger complex SAP implementation projects.

• Excellent understanding of the overall S4 SD (Sales and Distribution) solution and how it is implemented in conjunction with other components of the S/4HANA Suite and SAP SPP in Google Cloud or RISE

• End to End knowledge of Warehouse Management and Logistics Execution business processes in S4.

• In depth understanding of the integration between different technology platforms and specific automation related to Order processing and management

• Ability to work individually and lead the team to define the best use of S4 SD processes and the overall application.

• Experience in handling/ end to end implementation of OTC in aftermarket service parts space

• Should possess complete knowledge on every phase of SAP implementation, including creation of business blueprint, Implementation based on a blueprint, creation of test cases, test scheduling and execution, key user training, roles and authorization, data migration, go-live support and post go-live support.

Even better, you may have...

• Knowledge and experience with SAP RISE.

• Worked in SAP Order to Cash implementations with a non-SAP front end.

• Worked on legacy to S/4 SD migrations.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary (https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-GSR-sal-plan-2.pdf)

This position is a salary grade 8 .

This position is a range of salary grades 8.

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

# LI-Hybrid

Requisition ID : 31067