Job Information
Iowa Department of Administrative Services Insurance Complaint Analyst in Des Moines, Iowa
Insurance Complaint Analyst
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Insurance Complaint Analyst
Salary
$61,110.40 - $94,806.40 Annually
Location
Des Moines - 50315 - Polk County, IA
Job Type
Full-time
Remote Employment
Flexible/Hybrid
Job Number
24-04362
Agency
216 Department of Insurance & Financial Services - Insurance
Opening Date
08/19/2024
Closing Date
10/3/2024 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Employment@iid.iowa.gov
Description
Benefits
Questions
Job Description
The Market Regulation Bureau of the Iowa Insurance Division receives and investigates insurance complaints from consumers against insurance companies and insurance producers.
The Market Regulation Bureau enforces Iowa insurance statutes and regulations providing consumer protection to the public against unlawful, incompetent, or dishonest market conduct. The Market Regulation Bureau assists consumers in getting answers to their insurance questions.
Analysts in the Market Regulation Bureau investigate complaints to identify unfair, deceptive or unlawful conduct by insurance companies, producers, adjusters, or administrators, and may pursue market conduct examinations and make formal referrals for administrative enforcement or informal resolution.
The Iowa Insurance Division offers a strong team culture and a respect for work-life balance. We have a competitive total compensation package for all our full-time employees, including:
Iowa Public Employees Retirement System (IPERS)
Retirement Investors Club (RIC)
Health, Dental and Vision Insurance
Vacation and Sick Leave
Paid Holidays (9 days/year)
Hybrid Telework opportunities
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1) Graduation from an accredited school of law.
2) All of the following (a and b):
a. Graduation from an accredited college or university with a Bachelor’s degree; and
b. A total of three years full-time work experience in at least one of the following areas:
i. Multi-line insurance adjusting or underwriting; or
ii. Investigating and recognizing violations of state laws or regulations and preparing cases proving such violations for presentation at administrative hearings; or
iii. Conducting research, analysis, interpreting, implementing or monitoring insurance regulations and insurance products and providing consultation and customer assistance and technical assistance to stakeholders; or
iv. Business management and administration including: budget administration and analysis, regulatory and legal compliance, quality assurance, and customer service administration.
3) A total of seven years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
4) Current continuous experience in the state executive branch that includes 18 months of fulltime work in insurance regulation.
For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/InsuranceComplaintAnalyst-00454.pdf)
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
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Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Have you graduated from an accredited four-year college with a major in any field? IF YES - How many years of full-time experience do you have in: i. Multi-line insurance adjusting or underwriting; or ii. Investigating and recognizing violations of state laws or regulations and preparing cases proving such violations for presentation at administrative hearings; or iii. Conducting research, analysis, interpreting, implementing or monitoring insurance regulations and insurance products and providing consultation and customer assistance and technical assistance to stakeholders; or iv. Business management and administration including: budget administration and analysis, regulatory and
I have not graduated from an accredited four-year college with a major in any field
Less than two years of experience in the identified areas
Two years but less than three years of experience in the identified areas
Three years or more of experience in the identified areas
04
How many years do you have of COMBINED education and full-time work experience in: i. Multi-line insurance adjusting or underwriting; or ii. Investigating and recognizing violations of state laws or regulations and preparing cases proving such violations for presentation at administrative hearings; or iii. Conducting research, analysis, interpreting, implementing or monitoring insurance regulations and insurance products and providing consultation and customer assistance and technical assistance to stakeholders; or iv. Business management and administration including: budget administration and analysis, regulatory and legal compliance, quality assurance, and customer service administration., where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience?
I have not graduated from an accredited four-year college with a major in any field
Four years but less than five years of experience in the identified areas
Five years but less than seven years of experience in the identified areas
Seven years or more of experience in the identified areas
05
Have you graduated from an accredited law school?
Yes
No
06
Are you a current permanent State of Iowa employee? If Yes - do you have current continuous experience in the state executive branch that includes 18 months of fulltime work in insurance regulation?
I am not a current State of Iowa employee
I am a current State of Iowa employee but do not have current continuous experience in the state executive branch that includes 18 months of fulltime work in insurance regulation
I am a current State of Iowa employee and DO have current continuous experience in the state executive branch that includes 18 months of fulltime work in insurance regulation
Required Question
Agency
State of Iowa
Agency
216 Department of Insurance & Financial Services - Insurance
Address
1963 Bell Ave
STE 100
Des Moines, Iowa, 50319
Website
https://iid.iowa.gov/
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