Description Position: Help Desk Technician -- Direct Hire Permanent

Location: Des Moines, IA -- Hybrid

Salary: up to $65,000 base plus excellent benefits

* For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *

Help Desk Technician – Healthcare Provider

Are you ready to make a difference in the healthcare industry while growing your career in IT support? A leading healthcare provider is expanding its IT team and is seeking a Help Desk Technician to manage Tier 1 and Tier 2 support tickets while delivering top-notch customer service in a fast-paced, Microsoft-focused environment.

Key Responsibilities:

• Diagnose and resolve technical issues related to Microsoft Office 365, Active Directory, and Windows-based tools.

• Manage incoming support requests in a ticketing system, ensuring timely and accurate resolutions.

• Provide exceptional customer service to end-users, including remote and onsite support.

• Troubleshoot system and application errors or inefficiencies with a self-directed and adaptable approach.

• Collaborate with IT teams to streamline processes and optimize user experiences.

What We’re Looking For:

• Proven experience in Help Desk Tier 1 and Tier 2 support roles.

• Strong working knowledge of Microsoft environments, including Office 365 and Active Directory.

• Skilled in troubleshooting hardware/software issues within a ticket-based workflow.

• Exceptional communication and customer service skills.

• Self-motivated, adaptable, and capable of working independently in a dynamic setting.

* For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. * Requirements Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, MS Office 365 Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .