Description:

• Answer general inbound calls and place outbound calls with the goal of increasing business, customer satisfaction, and customer retention

• Follow basic procedures and scripts, using fundamental knowledge of company and project directories, services, and products to assist customers and clients

• Type or generate letters and other documents, as necessary

• Assist in the maintenance of the office record and filing systems

• Retrieve, log, and route correspondence (faxes, email, letters, etc.)

• Prepare outgoing or log incoming shipments. Ensure document control of mail and project correspondence

• Handle mail and postal machine

• Assist with coordination of meetings both internally and with the customer and participate, as necessary

• Backup support for recording and providing meeting minutes within the required time frame as necessary

• Escalate calls or issues to the appropriate designated staff for resolution as needed

Skills:

• Customer service, Call center, Data entry, Inbound call, Customer support, Microsoft office, Service, Health care, Order entry, Insurance

Additional Skills & Qualifications:

• High School diploma or equivalent required

• 1+ years of customer service experience

• Good communication skills both verbal and written

• Basic computer skills

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.