Employment Type:

Part time

Shift:

Description:

ESSENTIAL FUNCTIONS:

• Accounts Receivable: Prepares monthly ledger sheets for A/P from claim forms; posts receivables; prepares lease rent and food invoices; collects and posts meal assessment payments, updating monthly food collection report; balances receipts and paid out slips against petty cash drawer; prepares bank deposit and remits receipts; serves clients by accepting deposits and payments of fees, cashing checks, making change, signing receipts, refunding deposits, and answering inquiries; refers special requests to the Director; prepares complete and accurate claims for client services based upon correct client information, dates of service, and number of units per identified code; remits charges to designated agencies for reimbursement (e.g. Medicaid, Iowa Department of Human Services or Public Health, City of Des Moines, etc.).

• Accounts Payable: pays all bills in a timely and qualitative manner; maintains supportive documentation relative to various payable accounts (e.g., W-9); provides oversight and assistance to House of Mercy personnel with regards to business related reimbursements.

• Compiles financial related billing and accountability information for select grants (e.g., HUD).

• Maintains client accounts in an accurate fashion using bookkeeping methods to keep the accounts reconciled; balances receipts and paid out slips against client cash drawer; summarizes details in separate client ledgers to general ledger; reconciles general ledger with bank report.

• Keeps records of various financial information and transactions for House of Mercy, using calculator and computer.

• Verifies, allocates, and posts details of business transactions to accounts or computer spreadsheets from documents, such as invoices and receipts.

• Provides Director with administrative support as requested and needed.

• Assists the Director in scheduling conferences/training and making arrangements for out-of-town travel; assists in processing travel claims for reimbursement.

• Expresses information to individuals or groups effectively (e.g. touring and/or interfacing with volunteers, community groups, contributors, etc.); listens and responds appropriately.

• Compiles employee and financial data necessary for annual and other reports (i.e. grant expenditures, restricted funds, daily census, etc.) through the use of word processing, spreadsheets, and database applications.

• Assists with the compiling, copying, and presentation of material/information required for audits.

• Trains other personnel as needed and requested.

• Greets and assists clients/visitors (crisis, walk-ins., etc.) and ancillary personnel entering the facility in order to provide assistance.

• Maintains positive consumer relations with all persons entering the facility monitoring client/visitor behavior and immediately involving clinical staff/management when necessary/appropriate.

• Answers incoming calls in a prompt and professional manner, routing all calls to their appropriate destination. Performs phone triage and appointment scheduling for treatment staff. Responsible for collecting accurate information required for the registration of persons served.

• Assists clients in completing intake/registration forms and release of information authorizations.

• Maintains communications on a professional level when working with internal and external clients and customers to meet their needs in a courteous and helpful manner.

• Conveys empathy and ability to reflect in person and via the telephone House of Mercy’s commitment to being servants in all that we do and the difference we can make in an individual’s life.

• Encourages and facilitates cooperation, pride, trust, and group identity. Fosters commitment and team spirit.

• Knowledgeable concerning the programs and services offered by House of Mercy.

• Enhances programming/services through the efficient and effective exchange of ideas and information with others.

• Demonstrates sufficient stability to respond to intensely emotional reactions, to adjust to work pressures, change, or difficult situations without being negatively impacted by stress.

• Conveys customer dissatisfaction to supervisor immediately.

• Uses patience and tact to effectively handle complaints, observing and listening to determine the best approach in meeting customer needs.

• Faces problems with confidence and assurance, seeking supervisory input when and where necessary.

MARGINAL FUNCTIONS:

• Participates in House of Mercy’s Performance Quality Improvement Process.

• Maintains an awareness of and adheres to Federal Confidentiality laws in regards to client information at all times.

• Maintains communications on a professional level when working with internal and external clients and customers to meet their needs in a courteous and helpful manner.

• Attends meetings and training sessions as required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITY REQUIRED:

• High School Diploma or GED, required.

• Some post-secondary education, preferred.

• Two (2) years work experience in business/office operations, required.

• Spreadsheet and word processing skills, required.

• Working knowledge of Microsoft products (e.g., word; excel).

• Proof of completion of Mandatory Reporter abuse training specific to population served within thirty (30) days of employment.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran