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Lumen
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Denver, Colorado
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Strong communication (oral and written), customer service, organizational and multi-tasking skills ... work includes identifying ways to improve Network Reliability and Customer Satisfaction with knowledge
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Lumen
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Denver, Colorado
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, governance and cadence for the customer and the primary interface back into Lumen. Provides leadership across service strategy, service design, commercial framework options and heavy management of service operations
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Lumen
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Denver, Colorado
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enable new opportunities for the Lumen account teams to pursue.
Coach the sales and customer success ... the mix of solutions sold.
The Main Responsibilities
Will support early-stage customer
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Lumen
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Denver, Colorado
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continuity and customer satisfaction.
Location
This role is designated as a fully remote position ... resolution of critical incidents that affect business continuity and customer satisfaction.
You will
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Lumen
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Denver, Colorado
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customer troubles and issues in the areas of order entry, order validation, service activation, test and ... .
• Provide timely response to customer and service delivery inquiries.
• Pro-actively manages the customer
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Lumen
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Denver, Colorado
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), test and acceptance plans using corporate standards, best commercial practices and customer site ...
• Coordinate with Lumen engineers, vendors, and customer contacts to schedule access for installation and test
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Lumen
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Denver, Colorado
...
customer troubles and issues in the areas of order entry, order validation, service activation, test and ... .
• Provide timely response to customer and service delivery inquiries.
• Pro-actively manages the customer
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Lumen
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Denver, Colorado
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, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Allyship.
**Location ... and resolving customer reported trouble.
Providing advanced technical support to include remote
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Lumen
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Denver, Colorado
...
customer troubles and issues in the areas of order entry, order validation, service activation, test and ... .
• Provide timely response to customer and service delivery inquiries.
• Pro-actively manages the customer
...
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Lumen
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Denver, Colorado
...
(MOPs), test and acceptance plans using corporate standards, best commercial practices and customer site ...
• Coordinate with Lumen engineers, vendors, and customer contacts to schedule access for installation and test
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Lumen
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Denver, Colorado
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providing world-class customer service.
Diagnoses and resolves basic network and modem functionality ... representatives to assist current voice and high-speed internet customers with service-related issues including
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Lumen
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Denver, Colorado
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. Resolves and handles customer issues by providing exemplary customer service.
• Facilitates ... .
• Identifies potential marketing and service contract opportunities, as well as business referrals, within the
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Lumen
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Denver, Colorado
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. Through personalized service, our associates present offers and other products depending on the customer’s ... We Look For in a Candidate**
Six months of previous customer service experience
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Lumen
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Denver, Colorado
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markets.
Create detailed plans providing service delivery solutions to customer or data center ... customer presentations. On the Expansion/Market Planning side, the role will support in the development of
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Lumen
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Denver, Colorado
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work
• Review and evaluate customer maintenance submissions for technical scope and requirements ... and testing with customer
• Logistics support for equipment and component sparing, expedited
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Lumen
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Denver, Colorado
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, Clarity, Courage, Customer Obsession, Growth Mindset and Allyship.
Location
This is a work from ... SCP (Service Control Points) platforms.
Researching, designing, and ordering of SS7 links for
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Lumen
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Denver, Colorado
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monitoring equipment.
• Ability to resolve complex trouble tickets.
• Apply excellent customer service skills
• The desire to work in a complex 24x7 call center.
• Demonstrated proficiency
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Lumen
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Denver, Colorado
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matter expert on Cisco Meraki MDM
This is a new customer funded position for a Cisco Meraki Engineer ... . Director and VP positions also are eligible for long-term incentive. To learn more about our bonus
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Lumen
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Denver, Colorado
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document customer requirements, solution designs, service configurations, and project scopes of work in ... service modification.
Work with customer and company personnel to help identify and define technical
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Lumen
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Denver, Colorado
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and document customer requirements, solution designs, service configurations, and project scopes of ... needed in support of service modification.
Work with customer and company personnel to help identify
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Lumen
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Denver, Colorado
...
, and passionate individual, who can define impact by examples of customer service, projects, or work experience.
Passion for customer service and desire to understand and introduce new technology to
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Lumen
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Denver, Colorado
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, ambitious, and passionate individual, who can define impact by examples of customer service, projects, or work experience.
Passion for customer service and desire to understand and introduce new
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Lumen
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Denver, Colorado
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and document customer requirements, solution designs, service configurations, and project scopes of ... needed in support of service modification.
Work with customer and company personnel to help identify
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Lumen
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Denver, Colorado
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, Customer Obsession, Growth Mindset, and Allyship.
Location
This is an onsite position ... Service Centre Drive
Seattle, WA: 1000 Denny Way
**The Main Responsibilities
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Lumen
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Denver, Colorado
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customer requirements provide a compliant, competitive solution addressing requirements
Directly ... personnel as needed to clarify service expectations, including providing diagrams, verbal explanation and
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Lumen
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Denver, Colorado
...
. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus
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Lumen
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Denver, Colorado
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management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles.
Deliver a strong value proposition during consultative and transactional
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Lumen
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Denver, Colorado
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governance policies and standards. You will use data, insights and voice of the customer framework to ... .
Strong analytical, problem-solving, and decision-making skills.
Customer-centric mindset, with a
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Lumen
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Denver, Colorado
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Provides resolutions to a diverse range of complex problems.
Integrates customer and/or client needs ... compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our
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Lumen
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Denver, Colorado
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drive revenue growth and customer engagement for assigned product lines.
Leads and manages each ... accountable, makes critical business decisions.
Strong understanding for different customer segments, to
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