Job Description

A large global retail company headquartered in downtown Denver, Colorado is looking to hire an Tier II Help Desk Technician to join their team. This person will be responsible Tier 2 troubleshooting and support, new hire setups, imaging and some backend troubleshooting, managing approximately 20- 60 tickets a week thru Service Now. This individual will be joining a team of 4 sitting on site 5x per week at the corporate HQ. General expectation is for this individual to be on site Monday thru Friday (dependent on projects and initiatives- more time in office may be required or more flexibility may be granted). Our client is looking for someone who is hungry to grow their knowledge base in a large, values driven organization. An active individual with a passion for the outdoors is a huge plus as this aligns with the company culture.

This is a 6 month contract-to-hire opportunity with a pay range between $25/hr and $28/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role may be entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

-3-6 years of experience managing and resolving Tier II hardware and software issues

-3+ years of professional Windows troubleshooting and support experience including: Imaging, office 365, software installations/upgrades/integration, IAM password resets/login support

-Imaging experience (PXE/Pixie Boot preferred)

-3+ yrs Mobile Device Management (MDM) with Jamf

-1+ yrs Mobile Device Management (MDM) with Intune

-Experience troubleshooting collaboration tools such as: Zoom, Microsoft Teams, Slack, etc.

-Mac troubleshooting and support experience including: logins, password resets, basic software downloads/upgrades etc.

-3+ years of experience working with Azure -Audio/Visual Experience (helping set up and support up to 3 events a week including: conferencing events, microphone setups, etc.)

-Adobe Creative Cloud (Preference folders) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.