Description

Amazon Web Services is looking for a highly motivated and technically savvy Network Development Engineer to help develop and scale one of the world’s largest and most complex networks.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Network Development Engineer will be supporting our backbone business development team and our backbone operations team to drive the stability and sustainability of our next-generation networks and to discover innovative ways to automate and scale our network as we expand. The ideal candidate will have a proven track record of technical leadership and success in driving complex issues to resolution, autonomously and/or collaboratively. The successful candidate will demonstrate an in-depth knowledge of networking, networking concepts and theory. They will have experience proactively managing engineering projects, network optimization initiatives and operational network support for a large-scale service provider. The successful candidate will be expected to provide high quality network event management for Amazon's global network.

As a technical leader, he/she will manage complex stakeholder relationships, both technical and commercial. A love for working with new technologies and pushing the envelope on existing technology is essential! This is an excellent opportunity to join Amazons world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.

Key job responsibilities

• Provide critical network operations support to internal customers, dive deep into circuit performance to identify and troubleshoot chronic problems such as link flaps, outages and latency spikes.

• Conduct data acquisition and to support service assurance and performance management of the services provided by the suppliers.

• Develop mechanisms to automatically engage suppliers for chronic circuits.

• Develop mechanisms to track RFO’s for chronic circuits ensuring we don’t have repeat offenders and drive service improvement plans where appropriate.

• Deliver a solution to maintain carrier escalation matrices and up-to-date contact details.

• Influence carriers and work closely with them to open and adapt their ticketing system APIs to AWS requirements (ticketing and maintenance notifications).

• Build an effective process for working with the backbone business development team, the backbone provisioning team and the network operations team to ensure services are delivered and maintained per technical specifications and service level agreements.

• Create and review documentation and processes regarding recurring operational issues, new standard operating procedures, knowledge transfer material, etc.

• Identify and drive opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools

• Deliver availability, latency and utilization reports of the backbone network on a regular cadence.

A day in the life

As an NDE in the InfraComms team, you will be responsible for:

• Handling both reactive and proactive operational issues related to AWS's external network services such as PNI, Public Peering, Transit, Embedd Caches, and Backbone.

• Engaging in advanced triaging for critical services and maintaining ownership of troubleshooting and communication.

• You will also enhance and develop mechanism to further improve AWS network processes for a better availability and connectivity.

About the team

The InfraComms team is composed of experts in the internet ecosystem, with comprehensive knowledge of interconnectivity layers. The team operates on a 24x5 schedule across EU/NA/AP regions, ensuring a superior experience for AWS internal and external customers. You will be working alongside a diverse group of Network Development Engineers from the AMER, APAC, and EMEA regions.

By joining the InfraComms team, you will play a crucial role in enhancing AWS's network operations and business development strategies, directly contributing to the improvement of internet infrastructure and the customer experience.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

EEO/Accommodations

AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us

Basic Qualifications

• Bachelor’s degree in a technical discipline or equivalent experience in a large–scale network environment

• 1+ years experience in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center and/or WAN network environments.

• 1+ years Unix/Linux command line experience

Preferred Qualifications

• Thorough understanding of TCP/IP networking, IP routing, Server Load Balancing, and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc.

• Expereince and ability to script in Perl, Python, shell, C or C++ is highly desirable

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $102,700/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.