Manager, Program Management

Are you ready to join a global organization that helps diverse teams stay at the forefront of technology and innovation? Then it’s time to join Western Union as a Manager, Program Management.

Western Union powers your pursuit.

As a manager, you will facilitate collaboration across various cross-functional technical and non-technical agile teams to drive the delivery of high-quality software solutions and new products that bring business value.

Role Responsibilities

• Works with the Agile Leaders, SCRUM Masters, Technology leads and teams, Regional, Operations, Care, GTM to define E2E delivery milestones and drive value delivery for our customers.

• Partner with Product team ensuring a large backlog is built.

• Own and drive end-to-end delivery of large-scale initiatives, build roadmaps, project plans with dependencies, Track progress, identify and resolve dependencies, proactively identify risks and mitigate, escalate in timely manner eliminating issues by managing systemic impediments.

• Ensure Program/Project status is up to date in the system of record, communicate the status at regular intervals to all stakeholders including executive updates.

• Monitor progress ensuring results are reviewed and Facilitate the User Acceptance Testing process, developing rollout plans, and communicate them to all stakeholders ensuring alignment.

• Partner with operations team for successful roll out of the product to global agents.

• Coordinate major feature releases and ongoing delivery of value to customers where multiple teams are involved in development.

• Responsible for Product Launch approval, ensures each product release has mandatory approval from including Engineering, Product, Global Compliance, Legal, InfoSec, Privacy, Marketing, and business stakeholders.

• Ensure appropriate systems development and project management processes are being utilized.

• Provide expert advice and coaching to leads and teams to ensure best practice execution.

• Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues risking milestone delivery.

• Build work breakdown structures with dependencies aligning to the project goals.

• Program Metrics and Reporting: Establish performance metrics and KPIs to monitor project health and progress. Provide regular program status updates and executive-level reports communicating the status with outcomes and accomplishments.

• Technical Expertise: Possess a strong understanding of the technical aspects of projects they manage. Collaborate with technical teams to make informed decisions and assess feasibility.

Role Requirements

• 7 Years of proven experience as a Technology Project Manager or similar leadership roles in managing complex projects across multiple teams or business units.

• Strong understanding of agile methodologies and experience implementing them in large-scale projects.

• Demonstrated ability to balance technical expertise with strong business acumen.

• Demonstrated success in driving cross-functional collaboration and stakeholder management.

• Excellent communication, presentation, and interpersonal skills to engage and influence at all organizational levels.

• Analytical mindset with the ability to synthesize complex information and make data-driven decisions.

• Proven track record in leading teams to deliver high-quality results within challenging timelines.

• Change management expertise and experience driving organizational transformation.

• Relevant certifications such as PMP, PgMP, SAFe, or Agile certifications are required.

• Be available for project calls Monday – Friday from 6a-10a (Mountain).

• Ability to work in-office schedule: 4 days minimum in office at least one of which is Wednesday.

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.

• Jira, Jira Align and Confluence experience a plus.

• Experience working in Agile, waterfall and hybrid environment.

• Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Salary

The on-target earnings range is $123,984 – $166,750 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

· Family First Program

· Flexible time off

· Medical, Dental and Life Insurance

· Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#RC-1

#LI-Hybrid

Estimated Job Posting End Date:

05-27-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.