The Office of Student Billing within University Financial Services works to assist students with all their billing needs. The office seeks to retain students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society.

Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation. In our daily work, the team is guided by these University values: excellence, innovation, engagement, integrity, inclusiveness. The team provides fair and consistent information and guidance, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our goals and processes are designed to retain a diverse, ethical and intellectually vibrant student body that can be successful at the University of Denver and go on to lead lives of meaning and p

The Office of Student Billing at the University of Denver is an integral part of the University Financial Services Division that provides a wide range of business, administrative and support services to faculty, staff and students in a high quality, effective and efficient manner. It supports the teaching and research mission of the University by enabling unit-level staff to access and transact support services easily and readily for faculty, staff, and/or students. The department provides successful leadership and management of infrastructure functions delivering effective, efficient, and value-adding services and processes to the institution that are directly aligned to customer needs. The University of Denver is committed to enhancing the diversity of its faculty and staff and encourages applications from women, minorities, members of the LBGT community, people with disabilities and veterans. The University is an equal opportunity/affirmative action employer.

Position Summary

The Director of the Office of Student Billing develops a thorough knowledge of all billing policies and procedures associated with tuition and Federal Perkins accounts. Supervises the Assistant Directors, Advisors and Customer Service Assistants ensuring all University and Office policy and procedures are upheld by staff. Instrumental in the development and maintenance of processes including creating/updating of office policy and procedures as needed. Provides professional customer service and to students and parents regarding receiving tuition statements, credit disbursements, payment options and financial aid at DU. Exercises professional judgment in adjusting data elements in the formula that determines the student's ability to pay. Oversees daily, weekly and monthly office procedures such as billing, refunds and student outreach, including staff scheduling to suit the needs of t

Essential Functions

• Provides overall administration of the Office of Student Billing, including student billing and receivables, student advising and the cashiering functions of the University, includes developing policies and procedures, staffing and training issues.
• Provides direction and leadership in financial management, ensuring compliance with University, State and Federal regulations and standard accounting procedures.
• Supervises the Assistant Directors, Advisors and Customer Service Assistants holding them accountable for their performance and ensuring they complete all tasks in an efficient and timely manner while policy and procedures are followed.
• Coordinates multiple office processes including but not limited to Monthly Accounts Receivable reporting, Monthly Account Collections processes including Bad Debt, Monthly Billing processes including the billing schedule.
• Responsible for the hiring process of Assistant Directors, Advisors and Customer Service Assistants.
• Works with students, their families, and members of the University of Denver community in a personalized way on the billing process with in-depth knowledge of payment and loan options to appropriately settle tuition account balance.

• Acts as catalysts in supporting students through various channels, including in person, email, and on the phones to ensure student retention. Knowledge, Skills, and Abilities

• Expert knowledge in understanding the Billing Agreement, in doing so protecting the University from any liability and the student from incurring additional debt.

• Requires knowledge of financial aid topics including cost of attendance, federal and institutional need, types of aid offered, how to apply for outside scholarships, receiving outside resources, payment options, financing options, billing, disbursement dates, reapplying for aid, withdrawal, stop-out, re-admit, timelines/deadlines.
• Frequently deals with problems and issues of an extremely sensitive financial and personal nature, and therefore must exhibit independent judgment, tact and diplomacy, maintain strict confidentiality, and adhere to data sharing regulations including the Family Education Rights and Privacy Act of 1974 (FERPA).
• Actively keep up to date on federal regulations, policies and procedures regarding the Federal Perkins Loan repayment process.
• Actively keep up to date on state and federal regulations and internal policies and procedures to ensure accurate and efficient interpretation of information and to ensure program compliance.
• Be able to handle numerous complex tasks with attention to detail in a fast-paced environment.

• Expert knowledge of banking regulations Required Qualifications

• Bachelor's Degree

• Three (3) years of experience or expertise with student accounts receivable
• Demonstrated strong skills in conflict resolution, verbal and written communication, time management, and human relations