Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of 1.2 billion square feet in 19 countries and enables 2.8% of the world's GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company's global asset portfolio to provide our customers solutions that address today's warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.

Job Title: Accounts Payable Customer Service Specialist

Company:

Prologis

Accounts Payable Customer Service Specialist / Denver, CO

A day in the life

Prologis is looking for an Accounts Payable Customer Service Specialist to join an established team and make an immediate impact! This role will be responsible for providing Level 1 support for all AP matters, efficiently managing inquiries, and escalating issues to Level 2 teams when necessary. Individuals in this role will also provide support to other AP teams by assisting with various ad hoc tasks and responsibilities.

Key responsibilities include: Provide Level 1 support on all Accounts Payable matters, ensuring timely and accurate resolution of inquiries. Escalate unresolved issues to Level 2 teams when necessary and work to reduce escalations by identifying training opportunities and process improvements. Manage regional team email inboxes and support the transition of team emails to the AP Helpdesk, ensuring all inquiries are addressed promptly and are trackable through the Helpdesk. Troubleshoot and resolve approval workflow errors by identifying the root cause of voucher/purchase order workflow errors and work with the Prologis contact to implement timely resolutions. Process returned checks weekly by identifying the reason for the return, coordinating with the appropriate Prologis contact to ensure the accurate remittance details are on file, and facilitating the timely reissuance of the check. Sort and distribute non-invoice related notices and utility shut-off notices twice a week, ensuring they are forwarded to the appropriate contact. Collaborate with teammates to standardize responses to common AP issues to improve consistency in customer support. Maintain and proactively update the Hub based on insights gathered from service tickets and Support Team interactions.

Building blocks for success

Required: Relevant AP experience or a degree in a Business-related field (Accounting or Finance preferred) Proficient knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, Word), PeopleSoft (preferred), ServiceNow (preferred), and adept at learning new system. Analytical/critical thinker with the ability to research, problem solve, and define process improvement. Strong work ethic with demonstrated ability to complete assigned work accurately and timely. Exceptionally strong communicator with proven ability to work in a collaborative manner across numerous functions and departments. Ability to prioritize and manage multiple complex tasks and/or projects in a fast-paced environment at one time along with the ability to embrace change and take initiative. Demonstrates ability to learn and then routinely apply policies and procedures without daily instruction and under general supervision. Provide a high degree of customer service to internal customers and the field offices and be cognizant of situations to be elevated to supervisor. Takes ownership of personal development, creates a positive team spirit and supports company/ department initiatives. Strong written and verbal communication skills to confidently, clearly and concisely communicate issues and suggeste resolutions with management and internal audiences. Able to make decisions individually and be accountable for those decisions, but also knows when to involve management. Conscientious and detail-oriented to produce accurate financial data with a sense of urgency and follow-through. Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.

Hiring Salary Range of: $23.00 - $25.00 / hourly. Salary and whole compensation package (bonus target) to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

#LI-HB People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.