Hiring Pay Range: Account Processing Representative I: $17.50 - $20.00 per hour Account Processing Representative II: $18.00 - $20.50 per hour Account Processing Representative III: $19.25 - $22.63 per hour

Health & Wellness Benefits (Subject to Eligibility Requirements) Minimum 4 Weeks of Paid Time Off (PTO) 11 Paid Holidays Medical, Dental, and Vision Insurance Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts Company provided Life, AD&D, and Disability Insurance with supplementation options 401(k) plan with discretionary company match and profit sharing Discretionary annual bonus and employee referral incentives Employee Assistance Program (EAP) Tuition Reimbursement Program Spanish Communication Assistant Program Incentive Employee banking products

Summary Provide support to all bank operations personnel and customers as it relates to operational functions. Ensure the integrity of the bank regarding system input and proper procedures in the adequacy of deposit documentation. Lend support to bank personnel as it relates to deposit functions.

Essential Duties and Responsibilities Assists with the creation of policies and procedures for all departmental tasks. Identifies opportunities to modify processes to meet Account processing goals, including becoming more efficient, decreasing errors and minimizing risk exposure. Completes the following daily/monthly/annual departmental tasks with their deadlines with a degree of accuracy and minimal assistance: Account Setup Error Review, Account Maintenance Review, New Account Review, Youth Account Conversions, W8 Annual Mailings, CIP Violation Closures and other tasks as assigned by management. Ensures regulatory and statutory compliance with the tasks listed above. Maintains professional and technical knowledge by attending educational workshops, viewing webinars and analyzing published materials related to the department's tasks. Works independently or with a team to complete departmental objectives. Adapts to shifting priorities and responsibilities (i.e. departmental daily tasks versus projects) within the department with ease. Utilizes strong communication skills, both written and orally, when communicating with others and making recommendations. Effective multi-tasker with excellent time management skills. Communicates effectively both written and verbally with internal and external customers, vendors and management. Processes daily tasks with a high degree of accuracy due to the nature of the departmental tasks. Possesses the ability to work independently or on a team with management oversight. Possesses a strong work ethic, critical thinking, and problem-solving skills with attention to detail. Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the posit Delivers quality of service as defined by department standards. Maintains confidentiality as defined by department standards. Supports the company's Mission, Vision, and Values. Other duties may be assigned.

Account Processing Representative I

Performs most, if not all, of the above duties with regular direction and supervision Follows procedures and completes tasks assigned with regular prompt.

Account Processing Representative II

Performs the duties above with occasional direction and supervision. Follows procedures and completes tasks assigned with occasional prompt. Occasionally suggests opportunities to reduce errors or improve processes. Occasionally assists with other duties (i.e. training, escalations, completing quality control reviews, helping teammates, drafting and/or editing procedures or communications, projects, etc.).

Account Processing Representative III

Performs the duties above with minimal direction and supervision. ollows procedures and completes tasks assigned with minimal prompt. Leads by example and encourages others by demonstrating exemplary behaviors. Regularly suggests opportunities to reduce errors or improve processes. Regularly assists with other duties (i.e. training, escalations, completing quality control reviews, helping teammates, drafting and/or editing procedures or communications, projects and/or leading smaller projects,

Education and/or Experience

Account Processing Representative I

No experience required. High school diploma or general education degree (GED) required.

Account Processing Representative II

One year of financial industry and/or customer service experience, or an