Job title  – Chapter Member ICT Coordinator (70063)

Location  – Delft, Netherlands

Job model  – On site

For our team we are looking for a dedicated:

Chapter Member ICT Coordinator

The ICT Coordinator manages and/or coordinates operational ICT activities (locally - for medium to large sites, or remotely - for small sites), and provides training and guidance towards end-users, for an optimal use of ICT, covering applications, workplace, and infrastructure services.

He/she ensures that IT solutions within the scope of the role are compliant to relevant corporate, security and architecture requirements, and that deviations are dealt with promptly and according to the defined processes.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. 

Key Responsibilities 

• Ensure end-users are well-equipped and instructed in the optimal use of IT workplace and infrastructure services.

• Collaborate with the local contact person to solve issues if there is no Field Support Engineer on site.

• Engage with the Digital Partner and Business Management organization to secure adequate support from Site Management for appointments and resource availability of local resources or business contact persons.

• Investigate opportunities to improve the effectiveness and efficiency of the ICT common office environment and/or local business applications for end-users.

• Manage vendor relationships.

• Handle ICT Service Exceptions, ICT Communication, and ICT Service and Process Management.

  We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers.

• A space to grow by encouraging and supporting curiosity and an open mindset.

• A culture that prioritizes safety and well-being, both physically and mentally.

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.

• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.

• Based on your experience we will offer you a base salary of € 50,490 to € 72,128 per year (including holiday allowance and 13th month) and extra benefits, such as 25 holiday days, a bonus, the option to buy more holiday days with a 6,11% my choice budget and much more.

  You Bring 

• Education: Senior Secondary Vocational Education in IT or equivalent.

• You have the essential knowledge of:

  • Operational ICT procedures and processes regarding the delivery of contracted services.

  • ICT Technical Infrastructure and business needs and practices related to the use of ICT resources and services.

• You are familiar with the System Management tools like Remedy or ServiceNow for ticket handling, and other tools such as Portal, Vendor databases, and reporting tools.

• You are a team player who fosters teamwork in a global, multicultural, and virtual context (cultural sensitivity).

• Approximately 3 years of experience in the domain.

• You are fluent in Dutch and English.

  The application process

  Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Martin Zwart, Senior Talent Acquisition Business Partner ( martin.zwart@dsm-firmenich.com ).

  Equal Opportunities Commitment

  dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

  dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

  We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

  As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

  www.dsm-firmenich.com

  Agency Statement

  Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.