Essential Duties and Responsibilities: * Accountable for MS Dynamics 365 for Operations ongoing support and enhancements, business requirements definition, end user access, and configuration. * Ensure quality and timely delivery of support to end users by documenting application support procedures. * Participate in all phases of the Solution Delivery Life Cycle including planning, requirements definition, solution design, test execution, and implementation of business applications. * Works projects through to completion while keeping project team members, stakeholders, vendors, and senior IT management informed of issues and overall status. * Gathers and analyzes business requirements from stakeholders and identifies potential solutions. * Translate functional business requirements into technical requirements working with development resources. * Contribute to the technology roadmap for selected business applications and systems. * Assists with managing vendor relationships including scoping of application services and review of deliverables. * Continuously improve support processes and develop staff to keep up with changing IT and business demands. * Perform system maintenance tasks to maintain environment health. * Perform D365 code deployments where necessary. * Document and diagram existing systems and business processes and constantly analyze for more efficient methods. * Assists with audit, security, & compliance requirements. * Adhere to team and departmental development standards. * Allocation of work and performance of the team. * Responsible for work delivered within the team. * Demonstrate a high level of communication skills, verbal and written. Education and/or Work Experience Requirements: * Bachelors and/or master\'s degree or equivalent experience * Minimum 3-5 year\'s experience in a professional environment with Microsoft Dynamics 365 F&O platform. * Strong knowledge of related business and implementation processes (Order to Cash, Procure to Pay, Retail/Call Center) * Experience in Solution Development Life Cycle, including design (creating functional/technical specifications), test scripts and other system administration, and support documentation. * Ability to facilitate meetings such as design/requirement gathering session or technical training sessions. * Ability to work with multiple vendors, consultants, and external parties as part of the ongoing application support and development. * Must have strong knowledge of Dynamics 365 infrastructure components; CE knowledge is a plus. * Proficiency in developing SQL queries and extracting data from databases and understanding complex database schemas and database objects. * Strong conceptual, analytical, problem-solving, troubleshooting, and resolution skills. * Proven technical documentation skills. * Detail oriented and possess strong problem-solving skills, with ability to analyze a situation for potential future problems. * Able to meet the development demands of a dynamic, growing company. Physical Requirements: * Ability to safely and successfully perform the essential job functions consistent with federal, state and local standards, including meeting qualitative and/or quantitative standards. * Ability to maintain regular, punctual attendance. * Must be able to lift and carry up to \>10 lbs. * Must be able to talk, listen and speak clearly.