Job Description

Day to Day:

Insight Global is looking for a Cisco Telephony Engineer to support one of our clients in Dearborn, MI. This candidate will be joining the Contact Center Services department supporting contact centers globally which includes 6,000 agents across multiple business units. As a Telephony engineer, this person will be a part of the voice transport team providing

engineering, planning and support responsibilities the contact centers. Specific responsibilities include:

• Lead/contribute to the design, management and support of the transport infrastructure comprising of SIP carrier circuits, Cisco CUBEs and Customer Edge Routers.

• Assist in deploying performance, monitoring and alerting tools to ensure voice transport availability KPIs are being met.

• Maintaining voice transport documentation such as network designs diagrams, carrier circuit information and device configurations.

• Escalation point for production support incidents and problems.

• Work on voice transport problems of diverse scope and complexity.

• Ensure that business requirements for high availability are being met by actively monitoring, executing on capacity planning needs, recommend/implement design changes and perform annual disaster recovery tests.

• Cross training team members.

Compensation:

$23/HR to $30/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Qualifications:

  5+ years of voice transport experience in implementing advanced voice solutions using SIP and Cisco based network hardware and configurations

  Experience in designing and implementing complex voice components and services

  Demonstrated ability to design, deploy, and troubleshoot a SIP based solution that supports VoIP applications

  Firm understanding of Cisco hardware and configurations

  Experience with deploying voice transport monitoring and reporting tools

  Knowledge of advanced voice call routing and carrier features null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.