Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.

We are seeking an experienced and dynamic Senior Operations Coordinator, Service & Repair, to oversee and manage various operational tasks for the EMEA region. This role involves working closely with multiple departments and coordinating a small team to ensure smooth and efficient operations. The ideal candidate will have a strong background in loan management, contract administration, warehouse management, and import/export regulations.

Key Responsibilities:

Loan Management for EMEA

• Manage product evolution, repair, and rental loan requests for the EMEA regions.

• Establish contracts, dispatch loaners, maintain loaners, and handle their collection.

• Ensure timely and efficient processing of loan requests to meet customer needs.

Contract Management

• Collaborate with Legal and Regulatory departments to develop, revise, and manage contracts for loaners.

• Review and work with the legal department on contracts supplied by customers.

• Ensure all contracts comply with company policies and legal requirements.

Warehouse Management

• Oversee inventory control and order fulfillment processes.

• Organize storage space and implement safety protocols.

• Schedule maintenance for equipment and coordinate with suppliers and carriers.

• Optimize warehouse layout for maximum efficiency and productivity.

Import/Export Regulations

• Ensure compliance with customs requirements and obtain necessary permits.

• Classify products according to tariff codes and maintain accurate documentation (e.g., invoices, Certificates of Origin).

• Monitor regulatory changes in the EMEA region and conduct risk assessments.

• Work closely with the Trade Compliance Team to stay updated on regulations.

Purchasing

• Set up and manage relationships with suppliers.

• Maintain optimal inventory levels and ensure timely delivery of goods or services.

• Analyze purchasing data to identify cost-saving opportunities and optimize purchasing processes.

Coordinating the EMEA Operational Team

• Lead a team of two, assigning tasks and setting deadlines.

• Ensure key performance indicators (KPIs) are met.

• Conduct weekly meetings, create and maintain work instructions (WIs) and standard operating procedures (SOPs).

• Provide training and support to team members.