Description Come be part of a team that strives to be the best, wins together, and is passionate about pets! General Pet Supply, a division of Central Pet & Garden Co. is currently seeking Warehouse Direct-to-Consumer Leads at our facility in Vandalia, OH. Full-time employees enjoy excellent benefits including medical, dental, vision, flexible spending accounts, short-term and long-term disability, free life insurance, tuition reimbursement, product discounts and more! You will play an important role in helping the organization achieve our goal of providing a high level of customer satisfaction. POSITION SUMMARY Supports all facets of the Direct-to-Consumer (DTC) operation, including order processing, order selection, packing and shipping. Additionally, is responsible for ensuring that all invoicing and end of day processes are completed as needed and will support the small parcel shipping. This is a working lead position and requires performing the essential functions of the warehouse staff. Expected to be able to perform all aspects of the job as described below, uniquely focused on shipping interface software, and will support other areas of the warehouse operation as needed. SHIFT DETAILS Day Shift: Monday thru Friday, 6:00am - 2:30pm STARTING WAGES All Shifts: Base Rate $19.00 - $22.00 per hour based on experience Evening Shift: additional $1.00 per hour shift premium KEY RESPONSIBILITIES Assist in the training and development of all personnel working in the DTC operation. Assign and monitor work to warehouse associates to ensure orders that orders are picked, packed, and shipped in a timely manner. Complete required end of day activities for all shipping systems. Schedule UPS, FedEx and other pickups as needed, and ensure that daily pickups are made. Wrap pallets and load trucks. Communicate with supervision and management regarding any issues, including performance issues, to ensure they are addressed in a timely Must be able to operate all power equipment in a safe manner, including walk-riders, pallet jacks, electric pallet jacks, forklifts, scissors lifts and order pickers. Unload inbound trucks, which could include trucks delivering supplies or products for resale. Process returns, including issuing credit and returning product to stock. Troubleshoot internal and external issues and work with management to resolve the issue and identify corrective actions to prevent the issue from occurring again. Responsible for following AIB and GDP requirements while performing daily operational functions/duties. Make sure equipment is charged daily to ensure effective use throughout the operation. Regular attendance and onsite presence. Serve as an acting supervisor in the absence of the supervisor. Perform other warehouse functions as needed, including receiving, replenishment and inventory control functions. Assist with processing orders needed for DTC customers in SAP and E21, including creating shipments, picking, posting, and printing invoices. This includes verification that all shipments have been received in the database. Assist with management of packaging materials supplies, including placing orders with approved vendors. Assist with inquiries from customers regarding the status of an order, requests to cancel orders and processing credits for damaged or wrong product. QUALIFICATIONS 2 or more years related warehouse experience and RF scanner experience, preferred. Basic computer skills and ability to count and perform basic math, required. Previous experience with shipping software is a plus, including UPS and FedEx. WORKING CONDITIONS The warehouse is a non-climate-controlled facility. The outside temperature generally reflects the inside temperature with little air circulation. Must be able to work in a warehouse environment with exposure to dust. Must be ab