SUMMARY

Primary responsibility for this position is to investigate, track, and trend specialty pharmacy data.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct detailed reviews of medication-related incidents, errors, and near-misses to determine root causes and strategize ways to prevent recurrence.

• Develop corrective action plans and collaborate with pharmacy operations to implement them.

• Address and resolve identified issues with pharmacy operations, providing support as needed.

• Analyze specialty pharmacy data to identify trends and patterns in reported incidents.

• Prepare reports on performance trends for pharmacy leadership, highlighting areas for improvement.

• Monitor and evaluate the effectiveness of corrective action plans by tracking progress and conducting follow-up reviews.

• Confer with management to understand work situations requiring training and to better comprehend changes in policies, procedures, regulations, business initiatives, and technologies.

• Participate in the planning and delivery of new pharmacy operations initiatives, including learning new systems and processes.

• Develop strong relationships with pharmacy PICs and Regional Directors to solicit feedback and identify key process improvement opportunities for pharmacy staff.

• Coordinate testing and Quality Assurance (QA) efforts in support of new pharmacy systems and platform capabilities.

• Perform other duties as assigned.

EDUCATION AND EXPERIENCE

Basic Requirements:

• Bachelor's degree or Seven years of experience as a Pharmacy Technician.

• Minimum of Seven years of experience as a Pharmacy Technician.

• Active and in good standing Pharmacy Technician registration in state of residence.

Preferred Qualifications:

• Specialty Pharmacy experience.

• Two years of quality improvement experience or program/project experience.

• Proficiency in Microsoft Excel, including advanced functions and data analysis.

• Experience in producing and analyzing quality metric data to meet accreditation standards.

COMPETENCIES

• Strong communication, interpersonal, and organizational skills.

• Cohesive team-building skills.

• Ability to direct and coordinate the work activities of others.

• Effective communication with customers, referring physician staff, and colleagues/employees.

• Ability to interact and communicate over the phone, sometimes in stressful situations.

• Extremely detail-oriented with the ability to multitask.

• Ability to read and accurately interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Empathy and understanding when handling customer service issues.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to work in a remote environment.

• Ability to categorize tasks based on importance, urgency, or other criteria, and follow tasks to completion.

Since 1992, Omnicell has been committed to  transforming pharmacy care  through  outcomes-centric innovation  designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”  

Our comprehensive portfolio of  robotics, smart devices, intelligent software, and expert services  is helping healthcare facilities worldwide  to improve business and clinical outcomes  as they move closer to the industry vision of the Autonomous Pharmacy. 

Our guiding principles inform everything we do: 

• As Passionate Transformers , we find a better way to innovate relentlessly. 

• Being Mission Driven, we consistently deliver on our promises. 

• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 

• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.

• In Doing the Right Thing , we lead by example in ALL we do. 

We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

About The Team

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

Job Identification: 3258

Job Category: Customer Experience

Posting Date: 09/20/2024, 1:38 PM

Job Schedule: Full time

Locations: Dallas, TX, United States

Pittsburgh, PA, United States

Job Level: Experienced

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.