Description:

Job Summary

• Receive and handle inquiries, purchase orders and claims from customers.

• Create and send open orders reports to customers.

• Maintains and manages relationships with new and existing clients to provide them with products and services that fit client’s needs.

General Accountabilities

• Process orders from customers for full container loads and warehouse releases.

• Place orders to factory for batteries, labels, and all other material.

• Assist Sales Managers for inquiries on pricing, inventory, availability, and other client related requests.

• Coordinate with customer to create, update, and revise artwork per customer specifications.

• Coordinate with warehouse and quality control departments to process orders.

• Process defective order claims, returns, and credits.

• Assigns goals to be met at specific time intervals.

• Manages day-to-day client communications and relationships.

• Resolves customer concerns.

• Performs other duties as assigned or requested.

• *The Company reserves the right to add or change duties at any time.

Order Processing

• Receives & confirms orders from customers either via phone, email, or fax.

• Enters orders into order processing software.

• Monitors and maintains inventory level.

• Knows how to contract truckers to deliver goods to the customer and track shipments for order status.

• Create progress reports and quarterly reports.

• Invoicing of goods from order processing software.

Skills:

Customer service, Order entry, Administrative support, Data entry, Order processing, sales support, ms excel, excel data entry

Top Skills Details:

Customer service,Order entry,Administrative support

Additional Skills & Qualifications:

• Must possess knowledge of products and underlying technology.

• Must possess effective time-management skills.

• Must be self-motivated and able to take initiative.

• Must be comfortable working in a fast-paced, demanding environment.

• Must possess the ability to travel as required.

• Must possess the knowledge of principles and methods for showing, promoting and selling products and/or services.

• Must possess the knowledge of principles and processes for providing customer and personal services.

• Must possess basic knowledge of the language and terminologies used in this occupation.

• Must possess excellent written and verbal communication skills.

• Must possess excellent interpersonal skills.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.