Overview

Job Summary Details :

The Valet Supervisor oversees the daily operations of the valet service, ensuring excellent customer service, efficient vehicle handling, and the safety and security of vehicles. This role involves managing a team of valet attendants, maintaining high service standards, and coordinating with other departments to ensure smooth operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and experience in valet or parking management.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/2025/ABM_2025_Employee_Benefits_Frontline_v2_English_9.5.24.pdf) | (Programa de Beneficios de ABM)

Key Responsibilities:

• Team Supervision: Lead, train, and supervise a team of valet attendants, ensuring they provide prompt and courteous service to all guests.

• Customer Service: Greet guests warmly and assist them with their vehicle needs. Handle customer complaints and issues, ensuring a positive experience.

• Operational Oversight: Coordinate the daily valet operations, including scheduling, assigning tasks, and managing workflow to ensure efficient vehicle handling and parking.

• Vehicle Safety: Monitor the handling and parking of vehicles to ensure the safety and security of guest vehicles. Implement and enforce company policies and procedures regarding vehicle safety.

• Training and Development: Provide ongoing training to valet attendants on customer service, safety procedures, and operational standards. Evaluate staff performance and provide feedback for improvement.

• Quality Assurance: Conduct regular inspections of the valet area to ensure cleanliness, organization, and adherence to service standards.

• Communication: Serve as a liaison between valet staff, management, and other departments. Ensure effective communication of any issues, updates, or changes in procedures.

• Problem Resolution: Address and resolve any operational or customer service issues that arise, taking a proactive approach to prevent future occurrences.

• Reporting: Maintain accurate records of valet operations, including vehicle logs, incident reports, and employee performance. Prepare reports on service quality and operational efficiency.

• Inventory Management: Oversee the inventory of valet supplies and equipment, ensuring availability and proper maintenance.

Qualifications:

• Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management or a related field preferred.

• Experience: Minimum of 2-3 years of experience in valet services, parking management, or a related customer service role. Supervisory experience is preferred.

• Skills:

• Excellent customer service and communication skills.

• Strong leadership and team management abilities.

• Ability to handle high-pressure situations and resolve conflicts effectively.

• Good organizational and multitasking skills.

• Knowledge of vehicle handling and safety procedures.

• Proficient in using valet management software and tools.

• Valid driver’s license and clean driving record.

#100

REQNUMBER: 110936

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.