Customer Service Licensed Associate

Must have an active Property & Casualty License

Description:

• Will be responsible for handling customer and agent inquiries, addressing various types of property and casualty policies and billing inquires in an efficient, professional, and accurate manner.

• In this position you will resolve service concerns, document customer requests and complete changes to policies that require a license.

• Service to agents and customers will include inbound/outbound communication.

Skills & Qualifications:

• Must have an active Property & Casualty license

• You will possess a deep understanding of company guidelines and communicate those guidelines to customers and other employees.

• You will have knowledge of Microsoft Office applications.

• You will have excellent written and verbal communication skills.

• You are able to multi-task with speed and accuracy.

Additional information & Benefits:

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid training (Classroom: 7 Weeks and Transition: 7 Weeks) and performance-based incentives

• Lucrative employee referral bonus opportunities

• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey

• A modern, state-of-the-art office setting with advanced technologies and a great team

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

• A range of other perks and benefits

Environment, Physical & Other Requirements:

Working from home will require you to be at your computer with no interaction except for the incoming calls that you receive from your computer for up to 8 hours at a time. The perception that we need to give is that you are working in a call center, not at home. A dog barking, a doorbell ringing would be considered unacceptable during a call.

• Approximately 15-20 associates report to a Team Leader

• Calls are received via a headset.

• Calls will be monitored for Quality purposes.

• Clients have access to call recordings for monitoring purposes and often do test calls.

• Team meetings are scheduled weekly.

• Chat rooms are used for interaction with Team Leader and peers during the shift.

• Frequent updates are sent via the internal email system and need to be reviewed between calls.

• Occasional client enhancement training occurs including self-paced on-line learning.

• About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.