Summary The primary purpose is to: Serves as the Health System Specialist covering all areas within NTXHCS. The Health System Specialist is responsible to coordinate and oversee all incoming requests for investigation(s) and/or fact finding(s). The organizational location of the position is: Business Office, Office of the Director, Dallas, Texas. The incumbent works directly for the Chief, Business Office, who reports to the Director. Responsibilities Duties to include but not limited to: Management Oversight and Coordination of Health System Investigations: Coordinate, determine, evaluate, and conduct assessments for investigation(s) and/or fact finding(s) regarding Administrative Investigative Boards (AIBs) related to both clinical and non-clinical issues and, upon approval of the Director, will organize and implement investigation(s) and/or fact finding(s) AIB actions. Investigate compliance activities of a highly sensitive nature. Perform audit analytical and evaluative work associated with the Business Office Program activities as well as the extraction and collection of the data for analysis. Identify needs, potential problems, and develops actionable recommendations by working closely with the Chief, Business Office, and other Health Care staff. Coordinate and oversee all incoming requests for investigation and/or fact findings from a variety of oversight organizations including, but not limited to Administrative Investigative Boards (AIB), Office of Accountability and Whistleblower Protection (OAWP), Office of Inspector General (OIG), Office of General Counsel (OGC), Government Accountability Office (GAO), Equal Employee Office (EEO), Harassment Prevention Program (HPP), and internal staff issues not resolved at the service level. Coordinate investigated complaints, allegations, seek out and questions witnesses and suspects, takes testimony, and make recommendations through coordination with leadership and Employee Labor Relations / Human Resources (ELR/HR). Routinely coordinates and confers with OGC, OIG, EEO/HPP, and ELR/HR to report, coordinate with, and communicate/brief on the proceeds and/or outcome of investigation(s). Act as a liaison for BO to facilitate and transfer any information gathered during investigation(s) and/or fact finding(s) to the appropriate law enforcement agencies/office and noted other federal agencies (i.e. - OGC, OIG, EEO/HPP, etc.) Plan and conduct investigations related to alleged or suspected violations of administrative policies/procedures, making referrals to VA Police and/or VA OIG if suspect of violations of criminal laws. Prepare reports and compile responses for Executive Leadership, Service Chiefs, OAWP, OIG, OGC, EEO/HPP, ELR/HR, and others as needed. Conducts debriefing with each of these offices after completion of an investigation(s) and/or fact finding(s). Leads and/or facilitates coordination of investigations of alleged administrative misconduct, patient abuse, and other improprieties as directed by Chief, Business Office, or other Executive Leadership. Ensure Union Officials are informed of investigation(s) and/or fact finding(s) involvement of members of their respective bargaining units. The Health System Specialist also ensures an open line of communication is fostered with Union Officials and adheres/follows guidance outlined in the Master Agreement (i.e. - Issuing Weingarten Rights to bargaining unit employees (BUE), notification timelines, scheduling appointments, communicating with BUE and Union Officials, etc.). Program Oversight and Investigation Data: Designated to coordinate and perform investigation(s) and/or fact finding(s), the Health System Specialist has the responsibility of program oversight. As needed and when applicable, can delegate investigations and/or Fact Findings to other AIB members, Service Chiefs, and Business Office (BO) staff. Develops programs to ensure that investigation(s) and/or fact finding(s) are planned and executed in a manner that captures any unsatisfactory conditions and elements to be identified and reported in a manner that allows for action by NTXHCS Leadership. Provides quantitative and qualitative analysis of findings obtained investigation(s) and/or fact finding(s), and other compliance areas as directed. Education and Training: Oversees the development and implementation of regular and effective education and training for all employees on issues relating to conducting fact findings and investigations. Regularly reviews feedback from provided trainings, training attendees, Service Chief comments, updates to VHA and station policies to ensure compliance within the local NTXHCS Fact Finding training process. Work Schedule: Monday - Friday, 7:00am - 3:30pm, 7:30am - 4:00pm, 8:00am -4:30pm, or 8:30am - 5:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist/PD00111A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/03/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirement (IOR). An IOR is a basic requirement that must be met in order to qualify for entry into this job series. The Individual Occupational Requirement for the Health System Specialist position is: Education: Undergraduate or Graduate Education with a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR Experience: You must have progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. You may qualify based on your experience and/or education as described below: In addition to the Individual Occupation Requirements listed above, you must also have: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: coordinating, evaluating, or conducting assessments for investigations and/or fact findings; expert knowledge of a wide range of qualitative and quantitative methods for the assessment and improvement of the Health Care System's plans and programs; plan and coordinate investigations related to alleged or suspected violations of administrative polices/procedures; knowledge of fact-finding analysis, problem solving, writing, briefing, and interpreting regulations, polices and procedures; prepare reports to include final written reports and compile responses for Executive Leadership and others as needed. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed a Ph.D. or equivalent doctoral degree OR three (3) full years of progressively higher level graduate education leading to such a degree, Or LL.M in the related field of the position to be filled (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration) (You must attached a copy of your transcripts). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond above requirements. You will be rated on the following Competencies for this position: Interpersonal Skills Self Management Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Requires light carrying under 15 pounds, Walking, Standing (2hrs), Hearing (aid permitted), special hearing requirements, bending and stooping. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: If your school has changed names, or is no longer in existence, you must provide this information in your application. Note: If your school was accredited by the U.S. Department of Education at the time of graduation but is no longer listed on the U.S. Department of Education's website, you must provide documentation of accreditation with your application packet. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.