Job Title: Service Technician

Job Description

As a vital member of our team, you will be responsible for providing exceptional service and training to both existing and prospective customers. Your role involves efficiently managing customer service-related issues, product service alerts, troubleshooting, and warranty matters. Utilizing ERP tools, you will assist in generating service reports, maintaining call logs, and contributing to customer experience reporting, ensuring our customer database remains in impeccable condition. Your key responsibilities include understanding both the company and customer’s technical needs. This encompasses establishing and maintaining industry and company technical knowledge, collaborating with Project Managers and cross-functional teams, and researching and evaluating onsite solutions to address organizational technical challenges. You are expected to be an industry expert, particularly in packaging machines and technical skill-sets.

Hard Skills

• Valid Driver’s License with no major violations within the last 3 years

• High School Diploma or equivalent; Technical Diploma preferred; bachelor’s degree a plus

• 2+ years of relevant experience

• General computer skills (Outlook, Word, Excel)

• Familiarity with ERP systems

• Ability to read electrical schematics

• Ability to troubleshoot electrical wiring

• Mechanical proficiency

• Electrical maintenance and repair

• Mechanical maintenance and repair

• PLC Troubleshooting

• Technical customer service

• Field service experience

Soft Skills

• Strong organizational and teamwork skills

• Strong customer service skills

• Willingness to travel short-term

• Commitment to continuous improvement and industry training upkeep

• Embrace and maintain Core Values - Driven & Passionate, Innovative, Win, Teamwork

• Maintain a positive and supportive attitude

• Make and keep promises

Job Type

This is a permanent position.

Work Site

This is a fully on-site position in Addison, Texas.

Work Environment

Service at client sites including manufacturing, production facilities. Customer service required.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.