It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking IT Operations Management (ITOM) specialists with a focus on hands-on IT Datacenter technologies, DevOps, and enterprise architecture initiatives for service modeling, discovery, event management/AIOps, cloud automation, and orchestration on the ServiceNow platform. The specialist will provide technical hands-on expertise to support customers with product and solution leadership during pre-sales engagements. The specialist will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease of use of IT Operations on the ServiceNow SaaS platform. This is a hands-on technical consultant who is capable of going wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

• Create and contribute to sales campaigns focused on IT Operations leveraging hands-on IT Datacenter technologies, DevOps, and enterprise architecture initiatives with ServiceNow applications that focus on discovery, service modeling, event management, AIOps, and Observability.

• Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.

• Create and own programs that enable Solution Consultants to demonstrate the value of IT Operations Management on the ServiceNow platform.

• Strong alignment with product management and engineering teams on roadmap and field feedback.

• Assist the sales personnel in the qualification of customer needs and performing pre-demo needs analysis

• Provide mentoring and training to peers and other colleagues in the organization.

• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via Webex

• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)

• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects

• Responding to Request for Information/Proposal documents

• Staying current on product developments/releases to a level required for demo and PoV/PoC

• Supporting Marketing events – user conferences, trade shows, webinars, etc

• Staying current on competitive analyses and understanding differentiators between the company and its competitors.

• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.

• Serve as regional team leads to lead practice activities when called upon.

• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations, etc. in preparation for deployment

• Act as the ServiceNow subject matter expert at Executive briefings/marketing events

In order to be successful in this role, we need someone who has:

• 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)

• Experience with enterprise architecture domains

• Experience and solid hands-on capabilities with AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration.

• Experience with discovery technologies (ADDM, TADDM, DDMA/UD, etc.)

• Experience with service modeling techniques (TPL, TQL, etc.)

• Experience with event management, AIOps, and Observability platforms (Moogsoft, Dynatrace, Datadog, Splunk, etc.).

• Deep knowledge of service-oriented and distributed application architecture in the enterprise (web services, data access, persistence, client/server, etc.)

• Experience with Cloud Management Platforms such as AWS, Azure, VMware, etc.

• Solid IT Ops experience in storage, network, and compute of enterprise environments.

• Experience in installing and configuring middleware applications (Oracle, WebSphere, etc.)

• Experience with ITIL/CMDB implementations (CCMDB, UCMDB, etc.)

• Experience scripting with PowerShell, Perl, wmi, ssh, python, javascript. Xpath, snmp

• Pre-sales experience IT Operations Management experience would be advantageous (Tool or process).

• Exhibits prior and current technical expertise in web technology and learning new technology.

• Technical or practice team lead in previous roles.

• Exceptional communication and presentation skills to include technical and business concepts.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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