Description

A client of ours is currently looking to bring on a customer service representative who can provide white glove customer service to their high end buyers.

In this role you will be responsible for acting as a liaison between customers and various internal departments by supporting customer inquiries /questions. In this role you will be the first point of contact for the customer and you are responsible for assisting and resolving any issues that arise.

Job Duties Include:

• Client/customer support

• Acting as a gate keeper for client communication

• Communicating via phone and email (there are more emails than calls)

• Must have really strong interpersonal skills over phone and email

• Addressing client needs and updating customer accounts

• Processing customer orders product in system

• Navigating various customer issues

  Requirements

Requirements

• Intermediate call/service center experience (1+ years)

• Sales/Solution Selling (1+ years) preferred

• Account Management experience (1+years) preferred

• Familiar with a CRM and has experience working within a ticketing system.

• They should have experience in being tied to a queue (scheduled lunches and breaks)

• Bachelor’s degree, preferred

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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