Job Information
Houston Methodist Volunteer Coordinator in Cypress, Texas
At Houston Methodist, the Volunteer Coordinator position is responsible for coordinating the day-to-day activities and responsibilities associated with the Volunteer Services Department. This position administers and coordinates all aspects of the department and the delivery of volunteer services by providing any necessary support for the Volunteer Services program. The Volunteer Coordinator position is responsible for the coordination of the volunteer on-boarding process ensuring all compliance requirements and processing standards are followed thoroughly.
PEOPLE ESSENTIAL FUNCTIONS
Promotes a positive work environment and leads the team to be a dynamic, focused work unit that actively helps one another to achieve optimal department results. Role models to team members effective communication skills, assisting in their development of such skills.
Communicates in an active, positive and effective manner to all interprofessional health care team members, listens and responds to the ideas of others.
Responsible for the daily volunteer recruiting and interviewing process to determine skills, preferences, and experience to match the candidate with an appropriate volunteer assignment by visiting/contacting or attending churches, universities, career fairs.
SERVICE ESSENTIAL FUNCTIONS
Facilitate scheduling of all onboarding and ongoing compliance items for volunteers. Creates onboarding content, updated annually, and provides oversight for and leads new volunteer orientation.
Responds to internal and external customer requests for additional volunteer services by submitting a survey to be completed by the requesting department/unit. Afterwards, the Coordinator must completed additional follow-up with the requester to clarify any ambiguous responses.
Analyzes and responds to issues and complaints from volunteers, escalating issues/requests to ensure highest quality of service and customer satisfaction is provided.
Serves as support to interprofessional workgroups throughout all HM entities with volunteer recognition programs and activities. Assists as backup support for the front desk administration position, as needed.
Responsible for the development of volunteer competencies and training, facilitating comprehensive training for all volunteers which is reviewed and updated annually as necessary.
Organize and participate in volunteer recognition programs and special events. Disseminates any information from Houston Methodist to volunteers as volunteers do not have email access.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Maintains accurate and organized records, volunteer files and records of services, hours and programs provided by volunteers and the department.
Implements and ensures compliance with required standards of the volunteer program. Abides by and complies with all organizational and department policies and procedures.
FINANCE ESSENTIAL FUNCTIONS
Utilizes resources/equipment/supplies effectively and efficiently, demonstrating responsible financial stewardship.
Manages time effectively and prioritize department daily tasks, minimizing incidental overtime.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Depending on location, performs administrative and operational activities including reviewing department policies, maintaining department manuals and handbooks, creating volunteer service descriptions and other department recordkeeping activities, to accomplish the goals and objectives of the HM volunteer program. Develops and coordinates the volunteer work schedule by the assigned deadline.
Evaluates components of the volunteer program related to prescreens, placements, recruitment efforts, processing times and retention to ensure effectiveness and to recommend/implement changes as appropriate. Generates and communicates new ideas and suggestions that improve quality or services.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
- Bachelor's degree required
WORK EXPERIENCE
- One year of project coordination
LICENSES AND CERTIFICATIONS - REQUIRED
- N/A
KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrates critical thinking skills
Proficient in spreadsheet, word-processing, and presentation software
Ability to prioritize multiple tasks, work under minimal supervision and demonstrate sound judgment
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform No
Scrubs No
Business professional Yes
Other (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No
TRAVEL
Travel specifications may vary by department
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area No
Company Profile:
Houston Methodist Cypress Hospital, scheduled to open in the first quarter of 2025, will be Houston Methodist's ninth hospital and will incorporate the most advanced technology available from the day the doors open. With 100 beds (at our opening; licensed for 276) and a prime location in the heart of the rapidly growing U.S. 290 corridor, the hospital will be equipped with technologically advanced innovations implemented during COVID, many of them designed to make patient communication with physicians, staff and families the very best and most effective in any health care facility. Even though the hospital won't be fully operational until 2025, we have several services and specialties opening in 2024.
Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.
Houston Methodist
-
- Houston Methodist Jobs