AppleCare BPR Program Change Lead

Cupertino,California,United States

Support and Service

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are strengthening our team and are seeking an expert Change Lead to tackle a multi-year initiative. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies. Come join us and make a difference! The successful candidate will serve as a Change Lead for a large, cross-functional initiative, on the Global Planning, Portfolio and Change (PPC) team. This individual will be responsible for delivering change management on large, cross-functional system/process implementations and providing change management training, tools, templates and support to our internal BPR Project Managers. In this role you will partner with AppleCare project and functional teams based in the US, EMEIA and APAC to help support the roll out of a multi-year program.

Key Qualifications

• Experience with change management concepts (i.e., PROSCI), tools and implementations

• Proven project management experience

• Effective communication and interpersonal skills across project teams, management and internal partners

• Strong negotiation and facilitation skills

• Ability to gain trust and solicit action from project partners

• Flexible, resourceful, meticulous and a self-starter

• Fast learner, especially related to tool/platforms and process training

• Ability to identify and implement improvement opportunities

• Ability to work with teams from multi-cultural backgrounds, countries, and time zones

• Excellent organizational and documentation skills

Description

You will deliver change management on a large, cross-functional initiative, including partner analysis, change impact analysis, and communications and training plans. Implement and deliver Apple-developed methodology and templates acting as a reference point for queries and information Earn respect and trust of AppleCare partners, soliciting action in a fast-paced environment Maintain and update change management framework and templates Work independently while providing visibility and status reporting to project team, change management team and leadership

Education & Experience

Bachelor’s degree or equivalent experience.

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $131,300.00 and $197,400.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .