Job Information
Lenovo Premier Support TSS in Cundinamarca, Colombia
Premier Support TSS
General Information
Req #
WD00067829
Career area:
Customer Experience
Country/Region:
Colombia
State:
Cundinamarca
City:
BOGOTA DC
Date:
Wednesday, July 3, 2024
Working time:
Full-time
Additional Locations :
- Colombia - Cundinamarca - BOGOTA DC
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide.
This position is a technical role within the Premier Technical Team that supports Latin America countries (Spanish language), based in Mexico City. In this role, you will be delivering our best-in-class support to Lenovo’s customers.
As part of your work, you will provide support via e-ticket, email, chat and phone, while accurately diagnosing reported problems within our client’s product environment (commercial notebooks, desktops, tablets, smart and AR/VR devices), dispatching parts and service to customer sites as needed. You will also be handling customer escalations with support from our Level 2 Engineers and Technical Account Managers as needed.
The ideal candidate will be highly technical and have an inner drive to learn even more as part of a growing team, and also will have high developed communications skills (verbal and written) to deal with customers at any level.
Additional Locations :
Colombia - Cundinamarca - BOGOTA DC
Colombia
Colombia - Cundinamarca
Colombia - Cundinamarca - BOGOTA DC