Description

The HR Assistant is both a strategic and hands-on role that provides Human Resources support to our customer service centers. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. Tasks vary in volume and complexity and include internal auditing, as well as internal and external reporting. They provide answers to questions regarding a broad range of human resources, benefits, and payroll topics. They manage cases, projects, and partner relationships with varying degrees of complexity. They adhere to strict confidentiality standards. Work is performed within Service Levels.

#AmazonMexico

Key job responsibilities

Key job responsibilities

Responsibilities Include but are not limited to:

· Responds quickly and accurately to questions from customers. Ensures that employee documentation is complete and accurate.

· Acts as a Subject Matter Expert for customers, escalates as appropriate.

· Provides training and guidance on policies, processes, and systems to customers and team members.

· Creates and distributes standard communications.

· Audits and analyzes key findings.

· Leads process improvement initiatives. Develops suggestions for improvements to maximize value of resources.

· All other duties and responsibilities as needed

*Amazon Operations is a 24/7 environment and shifts may change due to business needs. Full shift flexibility including overtime, holidays and weekends is needed for this role.

Basic Qualifications

• High school or equivalent

• 1+ years of Microsoft Office products and applications experience

• 1+ years of human resources experience

• 1+ years of customer service experience

• Knowledge of Microsoft Office products and applications (especially Excel)

• 1+ years of experience in payroll processes

Preferred Qualifications

• 1 years + of experience in engagement initiatives, projects or programs