This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12023590 Overview

Are you looking to start your career with a great company? Snap-on\'s Customer Care Center is currently hiring an Accounting Support Representative to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance.

Benefits and Perks

• 401k with company match
• Full medical with options for Dental and Vision
• Employee Assistance Program
• Pension
• Employee Stock Purchase Program
• Employee Purchase Program
• Tuition Reimbursement Program
• Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
• Annual raises and bonuses (dependent on profitability of the business)

Responsibilities

• Assist franchisees with weekly statements, ensuring accuracy, identifying discrepancies or inconsistencies, and resolving them in a timely manner.
• Collaborate with franchisees and internal stakeholders to address any accounting-related inquiries or issues, providing guidance and support as needed.
• Prepare and process manual and automated transactions including but not limited to payments, misc. transactions, purchase credits.
• Assist in the development and implementation of standard operating procedures, accounting policies, and controls to improve efficiency and mitigate risk.
• Stay informed about changes in accounting regulations and standards relevant to franchise operations, ensuring compliance and timely implementation.
• Collaborate with cross-functional teams, including operations, legal, and compliance, to support franchise-related initiatives and projects.
• Reconcile banking transactions and accounting ledgers.
• Record all inbound contacts and manage open cases through the CRM system.
• Assist other employees with productivity transaction research when applicable.
• Meet or exceed individual department metrics.
• Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• All other duties assigned by management.

Qualifications

• Minimum 2 years administrative experience
• Minimum Accounting Certification or Associate\'s Degree or equivalent. Bachelor\'s degree preferred.
• Intermediate Excel Skills or higher required
• Understanding of accounting principles and practices, with knowledge of GAAP and relevant regulatory requirements.
• Experience working with franchise operations preferred.
• Strong problem-solving skills and the ability to identify and resolve issues proactively.
• Excellent analytical skills and attention to detail, with the ability to review and analyze complex financial data.
• Strong communication skills, both verbal and written, with the ability to effectively interact with internal and external stakeholders.
• High level of integrity and professionalism, with a commitment to maintaining confidentiality and upholding ethical standards.
• Flexible in daily activities, change priorities and coordinate multiple tasks.
• Ability to use a wide range of procedures & analyze situations to determine what action should be taken within limits of standard practice.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran