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What We'll Bring:At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation.  We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring: Requirements: Highest level of formal schooling for the specific region (High School diploma). 1 - 3 years of Content Writing experience Excellent written and verbal communication skills English Great organizational skills and attention to detail Ability to prioritize your day including time management and flexibility with tasks. Be able to self-motivate and take onus of job responsibilities. Possess some HTML and JavaScript skills.

Responsibilities: Optimize the current knowledge base utilized by operations using modern methodology and techniques. Perform ongoing keyword discovery, expansion and optimization Provide recommendations for changes to the knowledge base, including content, linking and other factors, to improve efficiency and searchability of the information Adjust content/knowledge articles and search criteria based on trends to allow for efficient use of the knowledge base by all agents Design and develop clear and easily consumable knowledge articles to ensure business unit compliance with company policies and federal/state laws Possess outstanding communication skills with the ability to tailor messages and deliverables to various people/groups of all levels, both internally and externally. Possess excellent PC skills and know the software application packages used by the business unit. Be able to self-manage and prioritize personal workload. Be able to identify potential roadblocks and provide alternate solutions

Impact You'll Make: We are looking for a Knowledge Content Specialist to assist in reimagining its internal knowledge base. In this role, you would be responsible for collaborating with stakeholders and subject matter experts across our global organization giving you the opportunity to stretch your design capabilities and strategic vision. Develops, edits and publishes content within company brand guidelines and ensures messaging aligns with all channels such as websites and products. Generates innovative ideas for content and workflow solutions, while working both independently and collaboratively as part of a team. Has a proven track record disseminating clear process documentation and related communications to ensure business unit compliance with company policies and federal/state laws.Ensures all associates have current process documentation by utilizing change management methodology to allow for accurate version control.Tracks changes for record-keeping purposes along with regulatory or compliance requests.Maintains inventory of process documentation to track distribution and assures legal/compliance approval and consistency throughout all centers.Coordinates with process owners to prevent unauthorized development and implementation of unapproved documentation.Plans and seeks out process improvements and incorporates them into process documentation. Proactively assesses internal documentation processes and looks for ways to increase and support new content efficiencies and reduce costs. Demonstrates ability to implement streamlined processes from beginning to end with minimal support from direct manager. Creates and maintains content in the knowledge management system in a timely manner to ensure all agents have the most accurate and up to date information. Ensures current help site features such as the glossary and tool tipsare utilized and maintained. This includes any additional features tha may be implemented in the future. Keeps management and internal customers informed about progress, problems and activities related to process documentation and the knowledge management system.Builds partnerships/relationships through negotiation with all internal customers to ensure documentation meets needs and objectives. Performs periodic tests of the documentation to determine if modification is required. Works with process owners to analyze the effectiveness of process documentation and implements changes as needed. Participates in consumer operations projects as needed. Performs other related duties as assigned.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits: TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:Specialist I, Consumer Training and Policy Development

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.