Hotel Director, Mardi Gras Casino

City, State:Cross Lanes, WV

Req ID:36468

Pay:Minimum – Anticipated Maximum Base Salary: $84,200 – $113,700 / year

Category:Front Office

Job type:Full-Time

Subsidiary:Gaming

The opportunity

Delaware North Gaming is hiring a Hotel Director to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As a Hotel Director, you will oversee the operations of all departments at Mardi Gras Casino and serve as a key decision maker and strategic business leader. You will lead by example and ensure guests consistently receive the highest level of service during their stay.

Pay

Minimum – Anticipated Maximum Base Salary: $84,200 – $113,700 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised payrange represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Minimum – Anticipated Maximum Base Salary: $84,200 – $113,700 / year

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance

• 401(k) with up to 4% company match

• Annual performance bonus based on level, as well as individual, company, and location performance

• Paid vacation days and holidays

• Paid parental bonding leave

• Tuition and/or professional certification reimbursement

• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Lead and supervise all hotel operational areas; support General Manager in the areas of guest services, transportation, parking, front desk, etc.

• Develop and implement standards of guest quality of service and team member performance in all hotel departments; train and develop team members

• Adhere to and enforce sanitation and health and safety procedures; ensure compliance with federal, state, local, and company regulations regarding the sale of alcohol, OSHA, payroll, and employment guidelines

• Evaluate and recommend operational enhancements to improve guest service and satisfaction

• Produce department budgets and forecasts; make recommendations to improve cash flow

More about you

• Bachelor’s degree in related field or equivalent required

• Minimum of five years of managing large teams in a hospitality environment

• Ability to analyze data and make sound business decisions

• Superior written and verbal communication skills

• Superior organization and guest service abilities

Physical requirements

Who we are

Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.