... .  Ensure that the Tier 2 globally distributed technical support departments operate successfully 24x7 and ... . Improve existing tools, data, and content utilized or provided by Tier 2 to customers, agents, and other ...

... but not limited to: Lead and coach the Tier 2 security and SD-WAN group that primarily deald ... continual oversight to all open trouble tickets assigned to Tier 2 security and SD-WAN technicians ...