Date Posted:

2024-04-19

Country:

United Kingdom

Location:

Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY

Position Role Type:

Unspecified

Collins Aerospace Connected Aviation Solutions (CAS) business unit is currently seeking a Customer Service Engineer to join our team in the UK. This role will be based at our London Heathrow Airport office (LHR).

The successful candidate will be part of a system deployment team with their main responsibilities revolving around deployment of software applications at airports but also providing support and installation for hardware.

Providing the day-to-day support of the service along with new solutions, and troubleshooting, this role works closely with other deployment engineers and IT support staff to ensure timely roll outs and the wellbeing of other EMEA infrastructure.

Please note, the successful applicant will be required to travel with this role approximately 40% within the UK and Europe.

The Customer Service Engineer will be primarily responsible for:-

• Monitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performance

• Identifying and troubleshooting hardware and software technical problems.

• Plan, design, and implement necessary configurations to bespoke software

• Monitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performance

• Airport deployments of CUPPS, CUSS, Self Service Bag Drop, AODB / RMS, BRS, Baggage Message systems, Passenger validation and verification systems, eGates

• Technical support of bespoke applications and offerings of the Collins brand

• Assessment and execution of broadly defined technical tasks that require the use of independence, judgement and creativity

• On call third level support of Collins products either on site or remotely

• Physical server builds

• Develop required documentation for system configuration, and support procedure

  Preferred Qualifications:

• Microsoft MCSE

• Experience with MS SQL

• Exposure to Cloud providers such as AWS

• Exposure to Telco or Service Provider environments

  Preferred Skills/ Experience:

• Experience within an Airport environment

• Exposure to Airport systems – CUPPS and CUSS

  Travel:

• Approximately 40% primarily within UK and Europe

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

What we can offer you:

• Competitive Salary

• Private Medical Insurance

• Health & Wellbeing Cash Plan

• Fantastic Pension Scheme which operates as a 2:1 match up to 10%

• Life Assurance

• 25 days vacation plus bank holidays plus the ability to buy/sell 5 days per year

• Flexible working

• Employee selectable top up benefits

• And so much more!

Apply now and be part of the team that's redefining aerospace, every day.

Collins Aerospace, in accordance with our 'Baseline Security' requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.