Join Ensign-Bickford Industries, Inc. (EBI) and you’ll be part of a team that leads science, innovation, and technology on different industry fronts. Working here will provide you with an exciting and motivating career full of development and growth opportunities throughout our businesses. We are a global company that prides itself on having passionate, diverse and dedicated employees who work together to achieve uncommon results.

Job Description

JD-4 – Admin Assistant- Issue 1 - issued by T. Abraham 02/08/2023 Page 1 of 3Job DescriptionPOST DETAILSJob title:Administration AssistantDepartmentCustomer ServicesReporting to:Customer Services ManagerName of Post Holder:PURPOSE OF THE POSTTo be committed to achieving the highest level of Customer Service to the customers of Sci-Tech Laboratories by assisting in the receipt of samples and general administration jobs within the department, adhering at all times to the requirements of ISO 17025: 2017MAIN DUTIES1. To assist with consumable requests from customers, to be sent out the same day when required (Highbury/Lloyds etc)2. To be responsible for ensuring sufficient stock levels are maintained in the consumable shed and front office and to keep these areas clean and organised.3. To be responsible for purchase control and to ensure the suppliers product guide and quotations spreadsheet are updated and maintained.4. To perform the monthly stock check of all areas, update the stock spreadsheet and send this to the Purchase Control manager.5. To be responsible for sending off APHA Slopes every day.6. To assist with the registration of samples including sending sample queries to customers in an accurate and timely manner on Tuesdays and when are other staff are away or busy with other jobs which are priority.7. To deal with the management and direction of enquiries from both existing and potential customers.8. To assist with answering of phone calls when members of staff are unable to answer the phone.9. To amend reports when requested by the customer, noting that if a request is taken over the phone we need to ask the customer to send written confirmation of the request.10. To assist in sending out the Daily Notification Spreadsheets when members of staff are away or busy with other jobs which are priority.11. To assist with importing of results when these have been brought up to the office.12. To take responsibility for changing over the Server tape when other members of staff are away.JD-4 – Admin Assistant- Issue 1 - issued by T. Abraham 02/08/2023 Page 2 of 3Any other reasonable requests.Other RequirementsPersonal To partake in any developmental training as required in compliance with the company standard To read and comply with company rules, procedures, agreements and any notices displayed by the CompanyQuality To operate in line with the site Quality Management System with specific attention to reporting of non-conformances and knowledge of ISO 17025 accreditation requirementsHealth and Safety All staff have a duty to work in accordance with the Health & Safety at Work Act (1974), COSHH Regulations (1988) and other relevant policies and proceduresEmployee – sign and date …………………………………………………………………………………..Manager – sign and date …………………………………………………………………………………..Impartiality and Confidentiality Declaration Declaration Employee SignatureI declare that I shall execute my responsibilities impartially and objectively. I declare that there is no conflict currently existing or extant from previous employment or other associations (including those of a personal nature) that would prevent or hinder me from doing so.I shall maintain the strictest confidentiality in respect of information acquired as a result of my employment at Sci-Tech.Should I become aware of any matter, whether business or personal, which impacts on impartiality, confidentiality or presents a conflict of interest I will report the matter to my line manager, Compliance Management or Human ResourcesJD-4 – Admin Assistant- Issue 1 - issued by T. Abraham 02/08/2023 Page 3 of 3Person ProfileATTRIBUTES ESSENTIAL DESIRABLEKnowledgeThis relates to the level and breadth of knowledge required to do the job, e.g. an understanding of a defined system, practice, method or procedure.Industry knowledge/ knowledge of customer requirementsUnderstanding of ISO17025Technical/Work-based SkillsThis relates to the skills specific to the job, e.g. language fluency, typing skills, etc.PC literacy including knowledge of Microsoft Office products.General Skills/AttributesThis relates to more general characteristics required to do the job effectively, e.g., effective written communication skills, ability to delegate, motivation or commitment etc.Able to identify needs and requirements to meet customer needs.Ability to work independently using good judgement, and as a team player.Exceptional organisational skills with a high consideration to detail and accuracy.Excellent communication skills including written, verbal, listening, and customer service skills.Confident and proactive telephone manner.Resourceful, self-motivated with a strong work ethic.Adept at time management and able to work with deadlines.ExperienceThis is the proven record of experience and achievement in a field, profession, or specialism. This could include a minimum period of experience in a defined area of work (take care to ensure period stated is appropriate and not unnecessarily excessive)Minimum 1 year of relevant customer service experience.Proven experience within a similar customer-focused role.Working in a similar or comparable business/industry would be advantageous.QualificationsPlease state the level of education and professional qualifications and/or specific occupational training required.GCSE passes or equivalent in Mathematics and English.

Ensign-Bickford Industries, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.

Ensign-Bickford Industries, (http://e-bind.com) (EBI), founded in 1836, is a privately-owned high technology conglomerate that participates in businesses that are relevant to the future of the world and have multigenerational growth prospects. Over the last 186 years, EBI has grown into a global science and technology leader in pet food science, space and defense, and diagnostic solutions. Our businesses are unified by a common shared operating system and a common set of Core Values.

Watch the video above to learn more about some of the incredible challenges we take on every day to deliver the best product for our customers, and ultimately the world. The simple truth is: When you are a part of our team, you stand head and shoulders above the rest.

We conduct business in a manner that reflects the highest human and ethical standards, with a commitment to mutually beneficial partnerships, and a belief in the efficacy of genuine economic and social service.

Click here to learn about our Core Values (https://ensign-bickfordind.com/ebi-core-values/)

AFB International

• AFB is the leader in pet food flavor enhancers. Ensuring product performance for pet food manufacturers—and their customers—is our business.

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Cawood (https://cawood.co.uk/)

• Cawood is the UK’s leading scientific group, recognized for its technical capability and value-added service to customers in land-based industries.

⠀ Ensign-Bickford Aerospace & Defense Company (http://www.ensign-bickfordind.com/subsidiaries/ensign-bickford-aerospace-defense/)

• EBAD is a global leader in precision energetic systems and other innovative explosives, non-explosive and electromechanical solutions for the defense and aerospace markets.

⠀ EnviroLogix (http://www.ensign-bickfordind.com/subsidiaries/envirologix-inc/)

• EnviroLogix is an industry leader in the development and manufacturing of tests for the rapid detection of GMOs and mycotoxins throughout the worldwide food production chain.