Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Medical Office Specialist (MOS) provides patient care in accordance with established methods and techniques and conforms to recognized standards.

This position is full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 3680 NW Samaritan Drive Corvallis, OR.

We offer 1 week(s) of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

• Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards document. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.

• Greets patients for providers, answers the telephone, routing of calls/tasks, books appointments, verifies patient insurance coverage, acts as cashier for payments and prepares for appointments.

• Greets and check patients in, verifies current demographics and insurance coverage. Notifies backoffice staff of patient’s arrival in a timely manner.

• Working knowledge of the referral process.

• Uses the correct search criteria to eliminate the creation of duplicate documentation and enters in the electronic medical record.

• Contacts the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment.

• Directs patient flow and prepare patients for exams.

• Proactively monitors and manages provider schedules for accuracy.

• Actively participates in the cleaning of shared work areas.

• Participates in the orientation and training of new employees.

• May work at multiple sites as determined by department necessity.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma / GED

• Must be 18 years of age or older.

• 6+ months of customer service in a professional office setting OR one 1+ years or more in a service-related industry

• Ability to work full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Certification from a Medical Office Specialist program is preferred

• Ability to work well with providers, clinical staff, and patients.

• Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work.

• Excellent proven customer service skills.

• Intermediate computer and telephone skills.

Physical and Work Environment:

• The noise level in the work environment is usually moderately quiet.

• Exposed to patient and environmental conditions, and some unpleasant sights, smells, and contagious diseases.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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