Responsibilities:

• Acts as a first point of contact for employees, line managers, and HR management to address inquiries/issues across HR programs, policies, and systems (including benefits, employee relations, staffing, and compensation)

• Provides general HR administrative support to HR Centers of Excellence and business partners.

• Manages and updates HR information of employees within HCM.

• Assist with monthly, quarterly, and annual reporting as necessary including various HR metrics.

• Assist with queries and projects related to the HCM and HR Portal.

• Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups.

• Meets defined SLA metrics for providing accurate, consistent, and timely responses to HR process, policy, and systems inquiries.

• Assists in the continuous development and improvement of HR information and processes.

• .Supports ad hoc projects and activities related to the HR department.

• Requirements:

• Bachelor's degree preferred

• 2-4 years of prior experience including HR administration, payroll, and business support

• Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR-related functions and responsibilities preferred

• Intermediate computer skills with Microsoft business applications software (particularly MS Excel)

• Business process/data processing experience within ERP HCMs, Workday preferred

• Strong oral and written communication skills with an ability to interact with all levels of employees

• Excellent customer service skills, including timeliness of resolution and excellent follow-up skills

• Must exercise considerable tact and courtesy in dealing with employees and managers daily

• Ability to prioritize, handle multiple priorities, and maintain the highest level of confidentiality

• Strong organizational skills and the ability to work in a fast-paced environment

• Good interpersonal, problem-solving, and teamwork skills