PRIMARY OBJECTIVE OF POSITION

• Responsible for establishing new and increasing existing member loan and account relationships through sales and referrals.
• Serves as an initial sales and service contact for new and existing members.
• Provide backup administrative tasks for credit union staff to ensure timely delivery of services to membership and contacts.

ESSENTIAL JOB FUNCTIONS

SERVICE

• Maintains excellence in delivering member service and exceeding the credit union and department service standards.
• Perform daily responsibilities along with knowledge of inputting loan applications, reviewing title work packets for accuracy, reviewing loan maintenance documents for accuracy, issuing cashiers checks, placing supply orders, servicing members via remote channels, performing general file maintenance and researching transactions.

SALES

• Providing a consultative sales approach to meet our members financial needs by proactively identifying opportunities to cross-sell and up-sell beneficial products and services.
• Fostering a teamwork attitude to ensure all credit union goals and objectives are achieved.
• Consistently meet or exceed sales goals as set by management by effectively and efficiently cross-selling credit union products and services to both current and potential members.
• Responsible for referring sales opportunities to other lines of business.
• Input loan applications to include pulling credit bureau and recommendation of loan and new account opportunities.
• Forward to Consumer Lending Representatives for decision.

COMPLIANCE and REGULATIONS

• Maintain accurate data entry in regard to member records, maintenance, and transactions; have the ability to find and correct errors.
• Ensure the protection of the credit unions interest in matters of adequate documentation; includes but not limited to loan, title work, and account packets.
• Adherence to security, internal control procedures, policies and applicable laws and regulations.
• Adhere to mandatory compliance, product, and credit union training.

RELATIONSHIPS AND CONTACTS

• Supervise Approximately:None
• Reports To:Consumer Lending Assistant Manager
• Contacts:Contact with representatives and officers from department and other departments

Requirements

EDUCATION

• High School Diploma or equivalent

EXPERIENCE

• One (1) year experience in assessing and meeting member needs, with 6 months of financial/banking/CU experience preferred.
• Most important to this position are accuracy, and attention to detail.

PHYSICAL REQUIREMENTS

• Position involves wrist/hand manipulation, restriction to workstation for extended periods of time.
• Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents.

EQUIPMENT SKILLS

• Personal computer with Windows environment, calculator, copy machine, fax machine, and Scanner.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as detailed description of all work requirements that may be inherent in the job.