At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Branch Operations Manager

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Branch Operations Manager. Being a part of something this great, starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer delivering unparalleled care, we need a Branch Operations Manager commitment and compassion. Are you one of them? If so, apply today!

Why Join the Elara Caring mission?

• Work autonomy and flexible schedules

• 1:1 patient care

• Supportive and collaborative environment

• Competitive compensation package

• Tuition reimbursement for full-time staff and continuing education opportunities for all employees

• Comprehensive insurance plans for medical, dental, and vision benefits

• 401(K) with employer match

• Paid time off, paid holidays, family and pet bereavement

• Pet insurance

As a Branch Operations Manager, you’ll contribute to our success in the following ways:

• Manages effective and efficient processes to maximize back-office performance.

• Manages scheduling and office administrative team(s) and supports the overall day to day office operational and scheduling functions.

• Manages pending and scheduled start of care appointments.

• Manages calls from patients, family, caregivers, referral sources, Patient Care Coordinators, field team members and others to assure excellent and timely customer service.

• Assists with complaint resolutions.

• Manages daily pending and scheduling appointments.

• Manages onboarding and annual training of staff.

• Participates, monitors and is responsible for achieving budget

• Effectively manages expectations and requirements of external and internal customers.

• Maintains current compliance with all federal, state, and local regulations.

• Maintains organized, effective, and efficient systems and Communication to ensure the continuity of quality patient care delivered.

• Assists in evaluating agency operations and systems and identifies ways to enhance workflow and productivity.

• Notifies supervisor of any problems requiring administrative attention and intervention.

• Provides an environment which promotes respect for patient privacy, and property.

• Performs other duties/projects as assigned.

What is Required?

• Associates Degree in Healthcare Administration or related field is preferred.

• Previous leadership experience is preferred

• Ability and willingness to travel up to 25% to meet business needs

• Must have a dependable vehicle, a valid driver’s license, and current auto insurance in accordance with the laws of the State.

You will report to the Branch Director/Administrator.

This is not a comprehensive list of all job responsibilities ; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to recruiting@elara.com.