We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

​ Senior Quality Technician

Contract: 12 Month Contract

Location: Model Farm Road

Shift: Day Shift: Flexible Hours. Start between 7-9, and 12.30 finish on Friday.

What you will do:

• Receive and inspect incoming complaint returns and forward products to the applicable investigation sites, as applicable.

• Perform decontamination of returned products.

• Perform complaint investigations by analyzing returned complaint products.

• Document the results of investigations and submit for approval.

• Prioritize investigation records and help to maintain investigation cycle time metrics.

• Interpret, record, and verify test data, comparing to known standards and criteria.

• Dispose of bio-hazardous materials per procedures.

• Prepare weekly, monthly and quarterly reports, as applicable.

• May interact with other departments regarding failure issues

• Be a Subject Matter Expert with regard to Acceptable Quality Standards for products and processes.

• Ensure Regulatory compliance in area to cGMP’s of all medical device regulatory agencies (e.g. FDA and TUV) · Represent QA as the first point of contact for daily line support issues.

• Troubleshoot product and process related issues and identifies root cause.

• Work with QE’s and product teams to identify areas for risk reduction and error-proofing processes and work on implementation of these.

• Drive Defect awareness training with product builders with the assistance of the manufacturing trainer.

• MRB: Provide input into the disposition for any non-conforming product and identify appropriate corrective action with other support team members.

• Perform internal quality audits.

• Trending and analysis of key Quality metrics.

• Responsible for the timely analysis of customer complaints to acceptable Quality Standards supporting Divisional and Operational goals and objectives.

• Complete investigation and analysis of customer complaints.

• Maintain systems for the receipt and recording of customer complaints. · Assist in the preparation of periodic reports.

• Maintain biohazard laboratory.

• Maintain systems for Customer complaints. · All other duties as assigned

What you need:

• Level 6 (or equivalency) Certificate/ Diploma in Engineering or related discipline, or working towards this.

• Minimum of 3 years’ experience in modern manufacturing environment, in a similar position.

Who we want

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.