Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Provider Solutions Specialist today with HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Provider Solutions Specialist. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications:

The Provider Solutions Specialist (PSS) applies knowledge to problem resolution for physician-facing technologies. The PSS serves as an escalation point for physician facing technologies, assisting with resolution of issues requiring knowledge, skills, or vendor/developer assistance. The role also serves as a contributor regarding process improvements, best practices, and enhancing the physician experience. They are skilled in training physicians and physician staff and may assist in team education of regulatory and governmental compliance as needed. They participate in assigned projects and actionable results as needed. The PSS works with an ecosystem of healthcare professionals including providers, practice staff, hospital personnel, and internal team members to participate in workflow analysis, testing, training, implementation, support, and optimization technologies as needed. They maintain collaborative relationships and engage across business units to enhance the provider experience. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and clinical workflows.

GENERAL RESPONSIBILITIES

SUPPORT:

Implementation/Change Management:

• May assist in implementation and support of systems and technologies deployed to physicians and physician offices.

• Provides first level support for dictation and voice recognition technologies.

• Learns to plan, organize, and conduct optimization efforts and actively support and promote system standardization, utilization, and best practices. Provides optimization analysis and support.

• Executes implementation approaches, learning risk and issue identification, mitigation, and resolution. Provides implementation analysis and support.

• Installs and supports software per HCA and Division ITG standards and guidelines, focusing on physician community products.

• Promotes process changes that improve the implementation, maintenance, and support of provider-facing equipment and technologies.

• Assists in testing physician-related systems for location-specific requirements.

• Actively participates in projects that affect physicians.

• Works to develop and deploy best practices for physician support.

Support Requests:

• Proactively rounds in facility and physician practices to ensure support needs are identified and addressed. Documents interactions with providers to confirm needs are met, reporting issues to other teams as needed.

• Provides direct support of physician-facing technologies and solutions. • Coordinates physician and physician office service requests and incident resolutions through the Service Desk. Reviews problem tracking databases.

• Conducts problem analysis, timely and accurate resolution, and root cause analysis for general issues and requests. • Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical groups or vendors to resolve the problem and coordinates as needed. • Monitors and communicates trends and issues that may affect administration/physician relationships.

• Escalates and works with enterprise subject matter experts and support team resources to manage resolution of issues and requests associated with physician-facing technologies and solutions.

• Provides timely response and resolution to provider issues identified and reported as applicable.

• Provides on-call support as needed.

• Serves as a knowledge source to the Service Desk for physician-facing technologies and solutions.

Access:

• Possesses a basic understanding of system access and information protection standards and processes to offer guidance and instruction to providers and practice personnel regarding physician-facing technologies and solutions.

• Collects and routes non-standard access requests or issues to governing teams for consideration. Provides timely feedback and outcomes. Assures providers and staff have access to appropriate patient data.

• Promotes system security, information protection, and patient confidentiality and helps ensure compliance.

• Collects and consults senior team members on new security requests, applications, and issues to ensure compliance.

• Enhances provider utilization of HCA technologies, by offering at the elbow support, one-on-one training, and support. Identifies and escalates recorded and other non-human training needs appropriately.

• As directed, conducts or assists with access reviews and audits.

Partnerships:

• Collaboratively works across the healthcare setting to promote and advocate tools, patient experience efforts, clinical quality initiatives, certification and regulatory requirements.

• Collects and provides feedback to integrated teams on provider and office staff needs for physician-facing technologies.

• Contributes to division, market, and facility strategic planning with regard to physician product lines.

• Acts as an advocate for physicians and physician office staff needs. • Provides an overview of provider-facing technology solutions to Provider Relations team. • Serves in liaison role for all new provider-related applications.

TRAINING:

• Responsible for planning, tracking and delivery of training for providers, business partners, and physician office staff on new and current applications and workflows in a multitude of settings utilizing existing technology.

• Participates in work efforts to design, develop, and implement education and training materials for physician-facing technologies and solutions.

• Develop, maintain, and customize basic education and training material for new solutions and application enhancements to reflect provider, office staff, and business needs.

• Prepare and deliver presentations, demonstrations, train-the-trainer, and special training courses as needed.

• Coordinates and executes training plans, conducts pilot trainings, and provides feedback to project leads to better serve our business partners.

• Ability to learn techniques and methods used in training and onboarding of new team members in physician facing technologies or other systems.

CUSTOMER SERVICE:

• Partners with leadership and colleagues at all levels to successfully foster premier customer service interactions for physicians and staff.

• Effectively communicates with customers, maintaining professional executive presence in virtual and in-person environments.

• Completes the customer service cycle ensuring full resolution and post issue follow-up.

• Seeks feedback through customer interaction to identify areas of improvement.

OTHER:

Participates in special projects as needed and performs other duties as assigned.

ITG (https://hcahealthcare.com/) transforms healthcare and gives people healthier tomorrows . We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward . We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Provider Solutions Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.