The Account Manager (AM) is the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to strategic key accounts. The AM is fully responsible for the retention, development, servicing and expansion of their assigned accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:

Account Management

Consistently ensure 100% complete and total client satisfaction

Manage a large, complex, functionally diverse and globally dispersed client partnership

Maintain strong relationships within client organizations at the decision maker and end-user levels; present a consistent MMA East image to those clients; build high levels of client satisfaction; execute proper client agreements

Demonstrate the ability to clearly articulate total cost of ownership and value contribution to assigned accounts within MMA East

Develop, implement and manage project plans in conjunction with the client

Prepare and conduct quarterly strategic account planning meetings and annual executive summits

Articulate needs and desires of the client and translate into actionable plans for the assigned Client Service team members

Serve as the primary escalation contact for client resolution of issues

Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation

Sales

Develop and execute account plans for assigned accounts to ensure retention

Continuously identify and capture new sources of revenue within assigned accounts

Develop and deliver detailed, accurate and timely revenue forecasts to sales management

Develop and negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities

Identify the factors which influence business performance and recommend actions to improve profitability and/or enhance revenue for MMA East

Client Services

Partner with team of resources dedicated to the assigned accounts - potential team members may include underwriting, client service, voluntary benefits, benefits administration and administrative resources

Provide clear communications so client team maintains a thorough understanding of the client's challenges, issues, expectations and goals

Coordinate with Client Service Director to provide education needed to support clients

REQUIRED EDUCATION AND EX

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