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Lincoln Financial Group
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Hartford, Connecticut
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behalf of the customer for driving positive change. You will also lead the day-to-day relationships with ... payroll implementations, ensuring that the clients’ overall service needs are satisfied while achieving
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Lincoln Financial Group
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Hartford, Connecticut
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customer service at every touch point to internal stakeholders, recognizing what needs to be done to meet ... :**
High School or GED (Minimum Required)
2 - 3 Years of customer service, product and/or service
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Lincoln Financial Group
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Hartford, Connecticut
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organizational focus to drive efficiency, reduce expenses, and enhance the customer experience through the ... future state process maps/flows, data, vendor requirements, etc.)
Represents business and customer
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Lincoln Financial Group
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Hartford, Connecticut
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User acceptance testing experience, including creating test scripts
Experience working on customer
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Lincoln Financial Group
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Hartford, Connecticut
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(internally/externally) while working in this fast-paced environment.
As a Contracts Service Processor for ... Only/Advise to Pay (ASO/ATP) agreements for mid-large customer cases. You will also handle amendments
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Lincoln Financial Group
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Hartford, Connecticut
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and build a comprehensive understanding business, product, and customer experience needs.
Ensures
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Lincoln Financial Group
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Hartford, Connecticut
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• Assist in review of agreements/contracts and pricing/service fees
• Provide treasury and banking ... products and services from banking partners.
What we’re looking for
• Provide support for the
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Lincoln Financial Group
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Hartford, Connecticut
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channels) to provide a high quality and recommendable internal and external customer experience.
**What ... Force Management, Performance indicators and ways to proactively enhance the customer experience
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Lincoln Financial Group
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Hartford, Connecticut
...
, Consultant, UW, etc.) and/or management.
Recognizes issues or concerns, explains effect on the customer's service experience and suggests process improvements.
Develops and maintains internal relationships
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Lincoln Financial Group
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Hartford, Connecticut
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experience in lieu of Bachelor's) (Minimum Required)
3+ Years of experience in customer service ... to bring on a Supervisor of EDI Production Support and Member Enrollment to join our Customer Data
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Lincoln Financial Group
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Hartford, Connecticut
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issues or concerns, explains effect on the customer's service experience and suggests process ... of required experience.
3-5+ Years of customer service experience and/or other experience within
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Lincoln Financial Group
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Hartford, Connecticut
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Alternate Locations: Work from Home; Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina);
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Lincoln Financial Group
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Hartford, Connecticut
...
Marketing Center, Procurement, etc.)
Meets or exceeds departmental quality and service standards ... / liaisons as needed through active communication, and achievement of quality service for partners
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Lincoln Financial Group
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Hartford, Connecticut
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service guardrail implementations
Must have excellent knowledge of CI/CD concepts and tools and
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Lincoln Financial Group
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Hartford, Connecticut
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Alternate Locations: Radnor, PA (Pennsylvania); Charlotte, NC (North Carolina); Fort Wayne, IN
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Lincoln Financial Group
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Hartford, Connecticut
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Alternate Locations: Work from Home; Fort Wayne, IN (Indiana); Hartford, CT (Connecticut); Radn
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Lincoln Financial Group
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Hartford, Connecticut
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DPA data, to ensure Lincoln is providing the highest level of customer satisfaction across our various
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Lincoln Financial Group
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Hartford, Connecticut
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client service teams.
What you'll be doing
Develop and maintain a strong understanding of ... /service offerings to maximize and capitalize on the opportunities to grow Lincoln’s scope of business with
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Lincoln Financial Group
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Hartford, Connecticut
...
aligns with the service vendor audit program. You will develop and execute on more complex audit testing ... will serve as a first alert system to anticipate and address service vendor control risks before they
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Lincoln Financial Group
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Hartford, Connecticut
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stakeholders and auditors to ensure the control environment aligns with the service vendor audit program. You ... address service vendor control risks before they become an issue.
You will conduct quality assurance
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Lincoln Financial Group
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Hartford, Connecticut
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functional areas are meeting all objectives pertaining to quality, productivity, customer service, budget and
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Lincoln Financial Group
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Hartford, Connecticut
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assignments and projects within the Underwriting function. You will review customer information in response to ... offices.
Enters customer data & information (e.g., experience rating, loss-histories, incident rates
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Lincoln Financial Group
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Hartford, Connecticut
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customer's price range.
Adds complex amendments/ACRs for your assigned lines of coverage and segment(s).
Analyzes complex customer data & information to independently determine the price, within a wider range of
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Lincoln Financial Group
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Hartford, Connecticut
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compliance documentation & reporting requirements.
Analyzes complex customer data & information to ... proposals, renewals, amendments through analysis of customer data & information received from quote requests
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Lincoln Financial Group
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Hartford, Connecticut
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for matters of significance.
Providing exceptional customer service and proactively recognizing customer and claimant needs and areas of opportunity.
What we’re looking for
_Must haves
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Lincoln Financial Group
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Hartford, Connecticut
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interpersonal skills to provide quality customer service to both internal and external customers
Customer ... inventory during the busy season.
What you'll be doing
Provide exemplarily customer
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Lincoln Financial Group
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Hartford, Connecticut
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Alternate Locations: Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebr
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Lincoln Financial Group
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Hartford, Connecticut
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individuals to help us grow our full service Defined Contribution and Stable Value Investment Only (SVIO
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Lincoln Financial Group
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Hartford, Connecticut
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Alternate Locations: Work from Home; Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina);
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Lincoln Financial Group
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Hartford, Connecticut
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environment minimizing disruptions and ensuring timely remediation
• Monitoring Managed Service Provider ... with the specific responsibilities of system maintenance, projects, and customer support
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