Product Trainer/Instructional Designer I

Universal Instruments is a global leader in the design and manufacture of advanced automation assembly equipment. Our solutions are used to build some of today's high-tech gadgets, and to create the most advanced technologies in the fast-moving electronics industry. From cell phones and tablets to infrastructure, industrial, automotive, military and medical products, our innovative solutions play an integral role in driving the future of technology!

Summary:

This role seeks to design and develop product training and performance support solutions, gain strengths in product training to internal and external customers. Supports Universal's eLearning platform and web module development.

Principal Accountabilities:

• Learn to implement Universal product training courses and product support solutions, according to design standards.

• Assists in driving product development processes, product support planning and defines training deliverables.

• Keeps abreast of product changes and continually improves knowledge/skills

• Maintains Universal Product Trainer Certifications for each assigned course.

• Develops assigned course materials to ensure training effectiveness and communicates design changes

• Will observe product training courses to internal and external customers with a focus on hands-on student performance of course objectives to be able to design updates based on feedback and sustaining development.

• Monitors student satisfaction through review of student survey data and verbal feedback.

• Communicates significant issues to the appropriate department and personnel.

• Maintains and/or assists with maintenance of classroom, lab, and equipment to ensure that all are in working order to fully support delivery of training.

• Designs and develops engaging content for asynchronous training, with input from leadership, product trainers, customers, and subject matter experts.

• Supports eLearning team members with design and development of effective instructional web modules.

• Takes part in the end-to-end development cycle from supporting defined learning objectives to deploying the final eLearning module on an LMS.

• Performs other job-related duties as required.

  Minimum Requirements:

• Bachelor's degree in education, instructional design, or technical field is preferred, with 0-2 years of relevant experience.

• Detail oriented, independent performer, with a passion for customer service excellence.

• Able to analyze complex technical information and identify and document the underlying concepts, which can be used to facilitate learning.

• Experience with authoring software such as Storyline 360.

• Understanding of Learning Management Systems (LMS).

  Responsibility for Quality Procedures or Direct Product Quality:

• Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem solving tools to continuously improve work processes.

  Physical Demands:

• Requires the ability to use a computer on a frequent basis.

• Position requires the ability to understand and interpret detailed documents and drawings.

• Requires the ability to communicate clearly with colleagues and in giving presentations.

• The ability to travel to customer sites or technical conferences may occasionally be required.

  Universal Instruments is an EOE/M/F/Vet/Disabled employer.

  Target Annual Base Pay: $61,600 - $68,000 + Robust Benefits